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Customer Services
 

Cash on Delivery Service

Our Cash on Delivery service is readily available in select locations. To check availability of CoD facility in your location, enter area pin code. This service is applicable on non-engravable jewellery orders up to Rs.10,000. However, this facility is not applicable on gold coins.

Free Shipping

We ship free of cost to any location within India. Shipping time is 10 business days from date of purchase.

Free Gift Packaging

If your purchase is intended as a gift, we will include attractive gift packaging and a gift message of your choice, at no extra cost.

EMI

Easy and convenient EMI options are available exclusively to HDFC and ICICI credit card owners.

Multiple Payment Options

You may choose from several payment options:

  • ONLINE:    Pay with Credit Card, Debit Card or Online Fund Transfer.
  • OFFLINE:  Pay with cheque, cash deposit or money transfer through Western Union.

100% Full Exchange

If you are not fully satisfied with your purchase, you can always exchange the jewellery at 100% value within 7 days of receiving the product.

100% Secure

  • Shopping safety -    Your security is a priority at CaratLane. We use SSL technology, the most widely used data encryption coding system for secure e-commerce transactions.
  • Product safety -   Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Bluedart & DTDC.
  • Customer Confidentiality -    Shopping on CaratLane is very private. We maintain strict confidentiality about customer details.

 

CaratLane in the News

  • CaratLane presents Christmas Collection

    DNA - Dec 21, 2011
  • CaratLane.com's Christmas Collection

    Financial Chronicle - Dec 16, 2011

CaratLane on Facebook

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Caratlane.com is India's first and finest online diamond jewellery store. With a network of over 4000 global vendors, we offer more than 1,00,000 loose diamonds, and over 1000 ready-to-choose diamond jewellery designs for diamond rings, pendants, earrings, bracelets and bangles. All our diamonds are certified by international labs like GIA, IGI, HRD and AGS, and our prices are up to 25% lower than at other retailers in India. Our clients receive personalized service from our consultants, can choose from a range of payment options including convenient 6 or 12-month EMIs (currently from ICICI & HDFC), and enjoy free, insured delivery anywhere in India. Safe, convenient and cost-effective, CaratLane.com is revolutionizing how Indians buy diamonds & diamond jewellery

 
 
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