International Certification Customer Testimonials
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Our customers tell the story better than we can. so please send us your feedback
Kalyan Bhattacharya, Hyderabad
30/04/2012 12:21 PMHi Divya, Although I am familiar with online purchases, I was quite skeptical about buying diamond jewellery from an online portal. With Caratlane, I found it easy and hassle free – It was the exact piece that I specified, that too delivered promptly. Special thanks to Susan, the customer care executive.
Amit joshi, Jaipur
30/04/2012 12:21 PMThanks Mohammad and CaratLane, for delivering the ring on time. It is really beautiful, and it is the perfect size. Your services are commendable. Do keep up the good work.
Mohan, Chennai
30/04/2012 12:20 PMHi Mohammed, Received the solitaire ring this morning and we love it. I’m a perfectionist and I like the jewellery to be exactly the way it is shown in pictures. I must say I am 100% satisfied with you. The happiness on my wife’s face says it all. Thanks for patiently listening to me and giving me some wonderful ideas
Sravya, Hyderabad
30/04/2012 12:20 PMHi Mohammad, I received the product before the time specified. It is the exact piece that I ordered, and it is just too beautiful. The online shopping experience at CaratLane was smooth and I thoroughly enjoyed it. Your commendable support and services definitely will make me shop with you in future.
Mahesh.K, Chennai
30/04/2012 12:19 PMDear Susan, I am very impressed with the product and the services of CaratLane. The quality of diamond is phenomenal. I will definitely continue to shop with you in future
Sivaprasad Raveendranathan, Coimbatore
30/04/2012 12:18 PMDear Ms. Manisha, You were really of great help while placing my order for Twirling Lights Diamond Pendant. I received it way ahead of the date you mentioned, and in good condition. Thanks so much for listening to me and giving me valuable suggestions.
Lai Durve, Mumbai
30/04/2012 12:16 PMWearing the best Diamonds, Rubies and Emeralds is every woman’s dream! CaratLane has almost taken responsibility for this dream! With a lovely spread of earrings, pendants and bangles, it is really a pleasure to shop online with CaratLane. Thanks Ranjan and Manisha for paying attention to what I like and giving me my jewellery on time.
Ankit Rungta, Patna
30/04/2012 12:16 PMHi Divya, We have received the ring and the finish is magnificent. The moment we realised we did not receive it spelt doom for us. Hats off to you for tracing its whereabouts and retrieving it. Your assurances and your efforts are overwhelming. I really feel proud of buying the product from you. Looking forward to a long-term relationship with your brand.
Ritika, Delhi
30/04/2012 12:15 PMHi Divya, Thank you so much for ensuring that the ring reached me before Karvachauth. Your work ethics are excellent. I’m sure I was a difficult customer, and you did very well!
Renjith Kumar, Kerala
10/08/2012 07:22 AMI just received that pack .. everything is perfect and I really appreciate your fast delivery methods and customer support .It was a nice experience. Once again Thanks !!
Sourabh Suman, Haryana
10/08/2012 07:35 AMHi Sadhna, Thanks for your great support, I really appreciate. Personally, you were very prominent starting from selecting, customizing and delivering the Ring Mount and the Diamond, appreciate your expertise and customer care. Ring is well finished and looking beautiful, it was a pleasant experience to shop with CaratLane.com and definitelly I'd like to shop again. Goodwork CaratLane team.
Pressy Mathew, Mumbai
10/08/2012 07:21 AMHi Mathangi, Thank you so much for the prompt delivery......It is so nice to hold the piece......the packing was also good....... Thanks and Regards Pressy Mathew
Suresh , Pune
10/08/2012 07:18 AMDear Janaki, Thanks, received the coin just now. Your customer service / response was excellent. please keep it up. Regards, Suresh
Shahin Ganesh, Secunderabad
10/08/2012 07:16 AMDear Mathangi, I have received the pendant and it is so beautiful. This is the first time I have shopped from Carat lane and it was a seamlessly co-ordinated effort from your end making it a wonderful experience for me. Thank you and keep up the good work. Shahin Ganesh
Aarthy Shenoy, Mumbai
10/08/2012 07:19 AMHi mathangi, I have become a great fan of CaratLane ....loved every product i bought from you..... I have bought around 17 products from you since last year and would like to inform each product is simply unmatched on its own.... Keep up the good work CaratLane.... Would like to do more business with you.... Aarathi shenoy
Naveen, Bangalore
10/08/2012 07:15 AMHi All, I am really impressed after seeing my order (Balaji Gold Coin). The coin looks good and the care you took for packaging is great. Having requested to deliver the coin on the same day, you people did the same. Hope u will extend your business in the same way and all the best to CaratLane Management and its employees. Impressed again. Thanks a lot. Regards, Naveen
Sanjeet Srivastava , Hyderabad
10/08/2012 07:12 AMHi Mathangi, I have received the shipment perfectly in good shape. It was nicely packaged and delivered in time. Thanks once again for your prompt service Regards, Sanjeet
Rajesh Sinha , Delhi
10/08/2012 07:09 AMDear All, I have received my order. Thank you for the tremendous service and value you have provided to me. Regards, Rajesh Kumar Sinha
Shaista Desai , Mumbai
10/08/2012 07:34 AMHi Divya, I absolutely LOVE it!!! It's turned out even better than I'd imagined! Many many thanks to you for all your help with this- it's truly appreciated! Regards, Shaista
Dheeraj Arya, Karnal, Haryana
03/12/2012 06:52 AMHi Mathangi, I have received the pendant & its wonderful. It was really an excellent service & easy to shop with Carat Lane. Thanks, Dheeraj
Malathy, Chennai
11/09/2012 09:24 AMDear all, Just wanted to tell you that I love your professionalism. It was a pleasure to deal with your people at CaratLane.com Regards, Malathy.
piyush kumawat, Udaipur, Rajasthan
04/02/2013 07:48 AMI received my pendant on time as i expected. Pendant is nice and i also like your services. overall gr8 work keep going. Regards, Piyush
RatnaKumar P.S., Raichur
18/09/2012 10:46 AMDear Mathangi, I have received my order today. As promised, you have despatched the parcel on 14.09.2012. I appreciate your adherence to the Turn around time norms. Coming to the product, I would say it is exactly the same which is shown on the website. I'm happy to say that the product is equally liked by my wife. keep up the good work. Thanks & Regards, P.S.Ratna Kumar
Joan Robello, Pune
06/11/2012 09:14 AMHi, I love it .....I love it .....I absolutely love it... The entire process of ordering and receiving the earrings. superb customer care. Caratlane really does take it to a whole new level. And the handwritten note of thanks just made my day. This is way more than expected from an online site and supersedes any other purchase I've made till date. Regards, Joan
Kripalinee Seeparsad, Delhi
28/01/2013 06:12 AMHi All, I have just received my pair of Ziel Dangler earrings...The earrings are AMAZING...such a beautiful design! I don't have words to express my joy..I have placed my order on wednesday and I received it on friday..this is fabulous..Thanks for your excellent..PERFECT CUSTOMER SERVICE..Thanks Mr. Ashfaq, Ms. Manisha, Ms. Mathangi, Mr. Manoj Sharma..Thank you all*:) happy Caratlane.com is the BEST. Best regards, Kripalinee
Gurpreith Kalra, Pune
04/02/2013 07:47 AMHi CaratLane Team, Thank you so much...Excellent service! Absolutely loved it... Handwritten note was a splendid touch:)
Sunia Mukherjee, Bangalore
04/02/2013 07:48 AMHi, Thanks a lot for the order. I have received it and liked it a lot. In future I am sure I wil do more business with Caratlane. Regards, Sunia Mukherjee
Pressy Mathew, Mumbai
04/02/2013 07:48 AMHi!!! Thanks a ton for delivering the gift before time. I'm truly indebted to you. You kept your word. Looking forward to many more such experiences. Thanks for the fab job Pressy:)
Chetan.S, Bangalore
04/02/2013 07:48 AMDear Caratlane Team, At the foremost outset please accept my humble regards and thanks!!!...., I am taking some time off from my busy day at work to draft a very deserving mail to you guys. When I got the delivery on 25th evening, I opened that carefully packed cute box. I was as happy as a kid which gets its first toy after much await, I was at extreme joy and overwhelmed after seeing the product to its in detailed finish. My special Thanks to Mathangi who tolerated me from the day one and to Manisha who understood my finishing perfection (The cut which I was concerned upon) and ensured the delivery. With such team and your value of commitment to customers, I am sure that Caratlane.com will gain swift momentum and endeavor to greater heights. Cheers and best wishes, Chethan S
Preeti Karma, Punjab
04/02/2013 07:48 AMHi All, Love your service and the beautiful Packing. Above all the earring. It's so elegant and light weight. Unlike the other dangle earrings that I have, this one is so comfortable to wear. Thanks a ton for such a commendable service and product. Will be buying from you many more products:) Happy and satisfied customer Preeti
Amith Gupta, Andhra Pradesh
15/02/2013 06:09 AMDear sir/madam, I will really congratulate you for the kind of service you are providing,this is for the third time I am transacting with you and like always you people are just definition of perfection and professionalism. Continue good work. GOD BLESS Regards Amith
Manali Desai, Surat
01/03/2013 05:52 AMHello Ashfaq I've received my pendent today... its on time.. and its really very beautiful..i just love it.. moreover packing was also superb.. u know, i was afraid buying jewellery online but now with best services as well as product too, i am really thinking to buy more such product through CaratLane only :-) thank u so very much...
Salwa Mascaernhas., Goa
01/03/2013 05:51 AMDear Sir, First of all I really want to Thank You for this very kind gesture on your part and I feel truly honoured for being one of the choosen customers from your list. It gives me immense pleasure, everytime I watch the newTV Commercial. I am glad to be associated with Carat Lane for the last 3 years or so when I bought my very first exquiste piece of Caratlane jewellery, a beautiful Ruby Butterfly pendant. I would also like to compliment you on your staff, as they are very courteous and excellent at their job. The after sales service is also very good. Once again, I take this opportunity to Thank You for your wonderful gesture. And for creating such unique and exquisite masterpieces, which give the owner / wearer, a true sense of accompishment and confidence, in addition to being a proud owner. I wish You and Carat Lane every success in the future, and hope that we cross many more milestones together! With Sincere Thanks, Salwa Mascaernhas.
Kripalinee Seeparsad, Delhi
20/05/2013 10:21 AMDear Shyam & Arvind Sharma, I have received my solitaire earrings today, they are stunning; Caratlane has the best solitaire! Be it its cut, brilliance, outstanding sparkle,color, they are SO PERFECT....and the mount just added to its beauty! Thanks Arvind for your precious help in choosing my perfect solitaires and Shyam for your dedication & particular attention that you have given to my order. Best regards, Kripalinee Seeparsad
Pooja Sagar, Secunderabad
20/05/2013 10:25 AMDear Sadhana Mishra, I have no words to thank you for being extremely patient with me,listening to and understanding my requirements and then coming up with the best option based on these.I have not come across anyone as patient as she.It is people like her who make me purchase from caratlane. Thank you for being perfect in what you do. Regards Pooja
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