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Thank you for choosing to buy CaratLane Jewellery. It is our pleasure to help you with your purchase
Placing Your Order over phone
To place an order over the phone call Caratlane toll free at 1800-102-0103. Our customer service associates will help you make this purchase. They will answer all your queries about the product so that you are completely satisfied with your purchase. You will be required to mention the stock number of the product you wish to purchase.
Order Placement
After you have decided to buy a product on Caratlane, you can request for an order form for that product. This order form with all the details of your selected product will be either faxed/ e-mailed/couriered to you depending on whatever is convenient for you. You can place you order by signing on the form and sending it back to us by fax/courier. This form will confirm your acceptance to purchase the product.. The order at this point will still be temporary. It will be confirmed and sent for processing only on receipt of payment
Order Form
The order form will have a picture of the Caratlane product and all its details. The customer will be required to provide his contact information including Name, Shipping Address, Billing Address, Name of recipient in case of gift, contact number , email id and mode of payment.( for payment options , please see next paragraph)
Order Confirmation and Payment Options
The order will be confirmed and sent for processing once Caratlane is in receipt of your payment.
There are three payment options:
Cheque
Cheque has to be in favour of “CaratLane Trading P Ltd” payable at Chennai. It can either be deposited in your local Axis Bank/ICICI Bank/HDFC Bank or sent to us at No 50/1/2, Cathedral Road, Gopalapuram, Chennai – 600086
Demand Draft
Demand Draft (DD) has to be in favour of “CaratLane Trading P Ltd” payable at Chennai. Please send it to us at No 50/1/2, Cathedral Road, Gopalapuram, Chennai – 600086
Online Funds Transfer
After you place your order, CaratLane will give you the account information that you will need to provide to your bank in order to transfer funds from your account directly to a CaratLane account. It may take a few days for your bank to process the Funds Transfer. Once your bank has transferred the funds, CaratLane is immediately notified and your purchase is processed. If you have any questions about the process involved in a Funds Transfer, contact your bank or call CaratLane at 1800-102-0103.
Please note: For orders placed over the phone, the cheque or D.D. has to be received by us within 7 days. After the 7th day the order automatically stands cancelled.
Order & Shipment Confirmation
Once you place your order and payment is received, we will call and inform you of your order number. We will also send you a confirmation e-mail. If you do not receive the confirmation email, contact us directly at 1800-102-0103 or e-mail us at orders@caratlane.com. Please do mention your order number.
Once CaratLane ships your order, you will receive another confirmation email indicating when you should expect to receive your package.
Special Requests
If you have a special request for an item of jewelry, don’t hesitate to call one of our jewelry consultants at 1800-102-0103 for assistance. We will do our best to accommodate your request.
Please read our Terms & Conditions for more details.
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