We, at CaratLane, are perpetually working towards enhancing Customer Experience. And the best way to do that? LISTEN to our customers. There’s a reason why it’s said that the “Customer is always right”.
We spoke to Sunita Rana, an Assistant Content Manager based in Gurgaon. Funny story actually, we came across Sunita when she uploaded a lovely picture of her wearing our Graduating Pearl Necklace, which was her first ever self-bought jewellery from CaratLane.
The Power of Social Media, right?
Here’s Sunita’s CaratLane Experience:
“I’ve never been the kind of person who wears jewellery or any form of accessories. No fancy rings, necklaces, nothing! I’ve spent my college years simply wearing a pair of stud earrings.
“I’m actively involved with Social Media and that’s how I came across the CaratLane website. I downloaded the App and browsed through the products. And I loved the designs! They were very sleek and subtle.
“I had my heart set on the Pearl Necklace and the Bloom Miracle Plate Ring, so I called the Customer Care to check whether these products were available in the offline stores. Just saying, their Customer Care department is very helpful and the process is hassle-free.
“I didn’t think I’d keep the jewellery. And since CaratLane offers a 30-day return policy, it worked out well for me. But when I received the parcel and saw the products, I absolutely fell in love with them. The jewellery is sturdy, too. The pictures don’t do justice to how beautiful the jewellery actually looks!
“Now, I keep browsing through the website and I have to compel myself to NOT make a purchase. Perhaps, CaratLane could reduce their making charges”
If you also have a CaratLane experience or a suggestion that you’d like to share with us, drop us an email at email@example.com and we’ll get in touch with you shortly.
Also, don’t forget to tag us (@caratlane) in your pictures or simply use the hashtag #MyCaratLaneStory.