First we had a toll-free number, then we introduced chat and now its “click-to-call”. At CaratLane we believe in providing customers multiple ways to get in touch with us. The Click-to-call service is the latest channel that we have added as part of this effort.
Now you may ask us “Why Click to Call? What purpose does it serve? Customers have a toll free number is they want to speak to someone. Otherwise they can always use live chat from the site.” You’re right. Today we do have a couple of ways for customers to get in touch with us. Click to Call just makes reaching us even more easier than before…
When you are in a site and in the middle of a transaction sometimes, reaching out to a phone and calling a toll free number can be painful. Also toll free numbers still have glitches in terms of getting through. While technically our toll free number is reachable from all mobile & landline numbers from anywhere across India, in reality we have had customers saying that their telephone service provider does not allow them to dial a toll-free number.
With click-to-call, all you need to do is click on the banner and enter your mobile phone number. That’s not all – click-to-call also works if you are outside India. The Toll-free number on the other hand works only for calls from India.
The service will then connect you to a CaratLane Diamond Consultant in less than 2 minutes. It’s that easy…
