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Terms & Conditions

Terms of Use

Please read these terms of use carefully before using this website. If you do not agree to this Terms of Use you may not use this Website. By using this Website, you signify your explicit assent to this Terms of Use as well as the Website's Privacy Policy (which is hereby incorporated by reference herein). These Terms of Use sets out the legally binding terms of services available on the Website as well as at the terms of use of this Website. These Terms of Use along with the Privacy Policy extends to both users, who visit the Website but do not transact business on the Website ("Users / Guests") as well as users who are registered with by the Website to transact business on the Website ("Members"). The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing these Terms of Use so that you will be apprised of changes, if any. Nothing in these Terms of Use should be construed to confer any rights to third party beneficiaries.

Definitions

"Jewellery" means the jewellery that is predesigned or jewellery set with diamonds and / or gemstones that are available for sale on our website. Please note that all Jewellery is sold on "as is" basis. "Mounts" are defined as designs that hold a diamond(s) / gemstone(s) in place, which may or may not have diamonds/ gemstones. Members can select Mounts and diamonds separately to create customized Jewellery. "Loose Diamonds" are individual diamonds that can be bought without being set on Mounts.

Description of Services

This Website provides access to trading, pricing, news and other information services related to diamonds, precious gems and jewellery. Certain Services available on this Website are for the use of Members only. Please note that some of the terms under these Terms of Use, differ for purchases for personal consumption and for investment purposes.

This Website offers services for Members who wish to purchase diamonds / jewellery for personal consumption, inclusive of, customized and readymade Jewellery. The Website also offers services to sell diamonds for investment. The Website displays diamonds and gemstones that are specifically recommended for the purpose of investment. The Website will also feature the recommendations of a trained diamond consultant, circulate a list of investment grade diamonds and recommend good buys. Recommendations of the consultant are not guaranteed under any circumstances and the Company shall not be held liable for any loss and / or damage suffered by Members who rely on such recommendation.

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. The Company shall not be liable for any legal action on this account.

Registration

Users may register on the Website to become Members prior to the completion of any transaction on the Website. Guest checkout’s will be provided with a user account on completion of purchase.

To register onto the Website the User will have to provide Personal Information (as defined in the Privacy Policy), including but not limited name, e-mail, contact number, contact address and customer verification question (example: your mother's maiden name), which will be used for verification purposes.

Registration is only a one time process and if the Member has previously registered, he/she shall login / sign into his / her account.

Order

Retail Purchase

Any Member who wishes to purchase an item from the Website can either:

  1. Add the selected diamond(s) directly to the shopping cart; or
  2. Customize jewellery by adding diamond(s) to a ring, pendant, earring or any other type of jewellery that is expressly stated as customizable on the Website and then add the item to the shopping cart; or
  3. Choose from the selection of Jewellery available on the Website and add the item to the shopping cart; or
  4. Call our trained consultants on 1-800-102-0103 to place an order. The Member will receive the form for ordering via email/ fax/ courier based on their convenience.

In the event of a User wishing to make a purchase, the User may be required to register on the website after adding the item(s) to the shopping cart. The Members shall also provide any other mandatory information required under law like Personal Account Number (PAN) at the time of purchase.

Orders, are normally considered complete only after the payment has been received by CaratLane.com.

To confirm the orders, CaratLane.com may at random, call up the Members who have placed orders through the Website and ask the Member a verification question. CaratLane.com will confirm the order only after the verification question is answered by the Member.

Once the purchase of item(s) is confirmed, CaratLane.com:

  1. In the case of Loose Diamond or customised jewellery - order for the diamond(s), set it on the Mount and deliver it to the Member; or
  2. In the case of Jewellery - order for the manufacture of the Jewellery and deliver it to the Member.
  3. In the event the bank rejects to honour any payment transaction made by a Member towards an order, CaratLane.com shall have the right to refuse to ship the order to the Member without any liability whatsoever.
Product Availability

CaratLane.com may not own any of the diamonds and other products listed on the Website. In such cases, CaratLane.com only orders the products listed on the Website from third party traders and merchants after the confirmation of the order by the Member and delivers the same to the Member. In such a scenario, there is a possibility that the item ordered by the Member might have been traded since the listing on the Website might not be available at that point of time.

In the event the diamond(s) get(s) traded in the market before making the payment / sealing the order, CaratLane.com will call the Member and suggest an alternate diamond. In case the Member chooses a new diamond, CaratLane.com shall confirm the new order. If the cost of the new selection is more expensive than the previous one, the Member shall have to pay the differential amount. If the cost of the new selection is less expensive than the previous one, CaratLane.com shall refund the excess amount to the Member in the manner specified below in this Terms of Use.

Pricing Diamond prices vary from one category of diamonds to another and seller to seller where numerous factors like reputation of the sellers, brand value, design of the Jewellery etc. have an impact on the price of the diamond. The demand and supply of diamonds in the market can also affect the price of the diamonds. The prices stated on the Website may be substantially higher or lower than the actual prices in the retail markets.

All pricing information available on the Website must be used as a general guideline for diamond prices. While this Website is designed to provide most accurate diamond pricing information, the information about the diamonds does not provide an appraisal or guarantee of value, nor does it give suggestions or recommendation of any sort for buying or selling diamonds. All grading and pricing are subjective methods of analysis and no guarantee is made or liability assumed as to the accuracy or validity of the information provided by the Service or the expertise of those providing information via the Service.

Infrequently, data may be inaccurately displayed on the Website due to system errors. CaratLane.com reserves the right to correct any and all errors when they do occur and the Company does not honour inaccurate or erroneous prices. The prices on the Website are also subject to change without notice. For any order the price is the prevailing price on the day the order is confirmed. The prices of the products listed on the Website are fixed and not negotiable. If you have any questions, please do not hesitate to contact us at 1800-102-0103.

Gold Weight Variance

The gold weight mentioned on the website for jewellery and mounts may vary upon manufacture of the product. In case, the customer receives a product of lesser gold weight than the value paid for, the Company will refund such differential amount to the Customer.

Advance / Part Payment

CaratLane.com may, at its sole discretion, request the Member to pay a percentage of the value of the transaction as an advance at the time of placing the order. The balance payment for the order shall be paid by the Member at the time of delivery of the product. Failure to pay the balance amount at the time of the delivery of the product shall be treated as a cancellation of the order. Any advance amount paid by the Member at the time of placing the order shall not be refunded by CaratLane.com to the Member in the event of cancellation of the order for any reason whatsoever.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization of any transaction, on account of the Cardholder having exceeded their pre-set limit.

Refunds

Any refunds due by CaratLane.com to the Member for non-availability of diamonds or for selection of alternate diamonds shall be made in the following manner:

  • Credit card: The credit card account of the Member will be re-credited with the refund amount by CaratLane.com The refund amount will be credited to the Member's account within the time span stipulated by the bank which has issued the credit card; or
  • Cheque or wire transfer: The refund amount shall be deposited into the bank account of the Member by CaratLane.com within seven (7) business days after the receipt of request for refund by the Member; or
  • Cash or demand draft: If the Member has made an over the counter purchase by paying cash or demand draft, CaratLane.com shall pay the refund amount to the Member through cash or demand draft within seven (7) business days after the receipt of the payment by CaratLane.com
Shipping & Delivery

At the time of placing the order, the Member shall state the full name of the recipient as stated in his / her (receipient’s) government approved photo identification. At the point of delivery the recipient shall collect the product, by furnishing any one of the following government approved photo identification card:

  • Ration Card ( should be issued in the name of the Member / recipient );
  • Drivers License;
  • Permanent Account Number (PAN) card;
  • Voters Identification card; or
  • Passport.

Delivery shall be made by the Company / courier agent only after the photo and name of the recipient is verified and confirmed by them. To ensure safe and secure delivery of the package the details of the government photo identification will be noted. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.

In case the Member wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering. All items shall be delivered directly to such person and under any circumstances whatsoever, the Member cannot change the recipient details after the order is processed.

The Member has the option to change the shipping address, before the product is actually shipped. In the event the Member wishes to change the shipping address, he / she has to log-in to his / her user account on the website and click on the "Change Shipping Address" button next to the shipping address and change the address. This "Change Shipping Address" icon will be active only till the order status changes to "Shipped".Once the order status changes "To Shipped" the "Change Shipping Address", link becomes inactive.

All shipping charges and other local charges shall be borne by the Company. Recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed.

The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company. The Company is not liable to the Customer / recipient for any refund / replacement, under any circumstance, for any subsequent complaints with respect to such deliveries

If the recipient is not available at the time of delivery, the Company / courier agent shall try and deliver the item thrice before returning the same to CaratLane.com. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.

Guarantee for delivery made by the Company is subject to terms and conditions of the courier company. Any inconsistency / errors in name or address will result in non delivery of the product.

Gifting

To collect the physical product, the recipient will have to provide any one of the following government approved photo identification proof:

  • Ration Card ( should be issued in the name of the Member / recipient
  • Drivers License;
  • Permanent Account Number (PAN) card;
  • Voters Identification card; or

As it is a mandatory requirement as per local laws, the price of the gift (notional amount) will be mentioned on the external cover of the package. In the event the Member wishes to have a copy of the invoice, he / she can request CaratLane.com to ship an additional copy of the invoice to the required address at the time of placing the order. Any applicable tax, including any gift tax, if any, shall be borne by the Member.

Insurance

Only transit insurance shall be provided by CaratLane.com and it shall be valid only upto the time of acceptance of delivery.

Certificate

Diamonds

All Loose Diamonds (both investment and retail) and diamonds that are set in Jewellery will be accompanied by individual certificates. The certificate will be issued by an independent third party certifying authority and the details of the certificate will be mentioned at the time of purchase.

Jewellery / Mounts

The diamonds in the Jewellery / Mounts will not be individually certified unless expressly mentioned at the point of placing the order. The entire Jewellery will be certified either by an independent third party certifying authority or by CaratLane.com depending on the value of the Jewellery.

Usage of Promo Code issued by the Company

CaratLane.com has the right to refuse the usage of any promo code at any point of time. Promo codes which have expired cannot be used on the Website.
CaratLane.com can at any time ask the Member for the proof of having received the promo code.
Promo codes can be used only on specific orders as deemed fit by CaratLane.com.
Applicability of Promo Codes on certain items, on specific orders, or on specific dates or occasions are at the discretion of CaratLane.com.
Promo codes cannot be clubbed with any other special offer on the site, unless expressly otherwise stated.
For offline payment mode the promo code will be accepted only within the date of expiry of the promo code.

Conflict Free Diamond Policy

CaratLane.com recognizes the great harm caused by conflict diamond mining / trading. CaratLane.com will not purchase, sell, contact subscribers, customers or suppliers who purchase or trade in diamonds which were used to fund conflict or traded in any way in violation of any United Nations resolution or the Kimberly Process.

EMI- Terms & Conditions

  • EMI at 0% interest rate is a limited period offer, valid until 30th November, 2016.
  • Offer available for jewellery purchases made online on CaratLane by customers residing at Mumbai, Bangalore, Delhi, Chennai, Hyderabad, Pune, Kolkata, Ahemdabad and Jaipur.
  • EMI is available on jewellery worth Rs. 15,000 to Rs. 1,50,000. For Jewellery with value Rs. 1000 to Rs. 15,000 customers can avail Buy Now Pay Later option.
  • Processing fee of 3% for (6 months EMI) and 4% for (8 months EMI) will be charged by FastBanking to avail the loan. Please note CaratLane does not charge any processing or convenience fee for the purpose of facilitating the loan facility from its customers.
  • This loan facility is being offered by FastBanking to the customers and CaratLane has no role to play in the approval, extension, pricing, modification, pre-closure, closure or any matter incidental thereto pertaining to offering of the facility, which is decided at the sole discretion of FastBanking.
  • The customer shall be assessed by FastBanking on eligibility and other parameters and approved loans shall be disbursed by FastBanking to CaratLane. In case of returns, CaratLane shall refund the Customer upto the extent of installment paid to FastBanking and the balance, directly to FastBanking.
  • The loan facility being offered by FastBanking to the customers is governed by the respective terms and conditions of FastBanking and the customer is advised to approach the FastBanking in case of any complaint, dispute or enquiry about an EMI transaction.
  • CaratLane does not charge the customer any processing or convenience fee for the purpose of facilitating the loan facility for its customers.
  • All disputes in connection with the loan shall be between the Customer and FastBanking. CaratLane shall not be held liable for any dispute arising out of or in connection with such loan facility being offered FastBanking.

Paytm Diwali Offer

  • The offer is applicable only on Diamond and Gemstone Jewellery on minimum purchase of Rs.15000
  • This offer can be availed either on www.caratlane.com or in CaratLane stores
  • This offer is valid till 1st Nov 2016
  • The coupon code is applicable on the total merchandise value including VAT and applicable taxes
  • The coupon code can be combined with the existing discounts on the website. Only one coupon code can be applied in an order
  • The value of the coupon utilised shall not be refunded in case of returns, however in case of exchange, such value shall be adjusted
  • In the event that the Customer Details are found to be incorrect/ insufficient, CaratLane.com retains the right to cancel the coupon code issued
  • CaratLane shall not be liable and responsible, in any manner whatsoever, if the coupon code is misused, used without permission or for any unauthorised and/or fraudulent purchase/s made using the coupon code
  • By placing an order, the customer accepts all terms and conditions specified on CaratLane.com
  • CaratLane.com reserves the right to change the terms and conditions or deactivate the offer at any time without prior notice

CaratLane - PayTm Cashback Offer (26th Sept 2016 9AM to 29th Sept 2016 9AM)

  • Orders whose payment is done through the PayTm payment gateway on CaratLane website will be eligible for the offer. COD orders and Offline orders will not be eligible for the cashback offer
  • The customer should mandatorily have Paytm wallet and should use the same registered mobile number while filling the billing details on Caratlane to get the Paytm Cash-back
  • If the customer does not have a Paytm wallet at the time of making the transaction, the customer can create his/her wallet instantly by going to https://paytm.com/
  • Paytm cannot credit the cashback unless customer uses Paytm wallet’s registered mobile number while filling the billing details on Caratlane
  • Paytm cashback is limited to ONE transaction per user
  • The Maximum cash back that can be availed will be Rs 1000 only
  • Paytm cash-back will be given to user's Paytm wallet latest by 2nd November’16
  • Campaign Duration: 26th Sept 2016 9AM to 29th Sept 2016 9AM
  • Offer is applicable on all credit card, debit card and net banking transactions
  • Offer is not applicable for EMI’s and International currency / cards
  • Offer is not applicable payments made through cards outside India option under credit card &Debit card
  • Cashback will be cancelled in case of full refunds or cancellation of orders
  • In partial refunds cashback will be calculated as per order value
  • In case RBI Wallet limit is reached for a customer, cashback will be credited to his Paytm Wallet in next month cycle
  • Paytm and CaratLane reserve its absolute right to withdraw and / or alter any of the terms and conditions of the Offer at any time without prior notice

The Sweetest Deal - Paytm Cashback, December 2016

  • 10% Paytm Cash back upto Rs 800. Offer applicable on all purchases except Gold Coins
  • The customer should mandatorily have Paytm wallet and should use the same registered mobile number to while filling the shipping details on CaratLane to get the Paytm Cash-back
  • Paytm cannot credit the cash back unless customer uses Paytm wallet’s registered mobile number while filling the shipping details on CaratLane
  • If the customer does not have a Paytm wallet at the time of making the transaction, the customer can create his/her wallet instantly by going to https://paytm.com/
  • Each eligible customer will get Paytm cash coupon of the eligible amount. The Paytm cash coupon can be redeemed to add Paytm cash in the Paytm wallet. The Paytm cash coupon will only applicable if the customer uses the same registered mobile number to LOGIN/ SIGNUP into the PAYTM WALLET
  • Cash-back is limited to ONE transaction per user
  • Paytm cash Coupon will be given to user's Paytm wallet on or before 17th Jan’17
  • Coupons are valid for 30 days from the time they are shared
  • The Maximum cashback that can be availed will be Rs 800 only
  • Campaign Duration: 6th Dec 10 AM to 14th Dec’16 10: AM
  • Offer is applicable on all credit card, debit card and net banking transactions on the Paytm gateway
  • Offer is not applicable for EMI’s and International currency / cards
  • Cashback will be cancelled in case of full refunds or cancellation of orders
  • In partial refunds cashback will be calculated as per order value
  • In case RBI Wallet limit is reached for a customer, cashback will be credited to his Paytm Wallet in next month cycle.
  • Paytm and Caratlane reserve its absolute right to withdraw and / or alter any of the terms and conditions of the Offer at any time without prior notice
  • How to redeem the Paytm Cash coupon:
  • Go to Paytm.com
  • Login/SignUp (Create a wallet if Paytm wallet does not exist with the same registered mobile number as given to caratlane while filling the shipping details
  • Go to Add money tab. The below window will appear.( https://paytm.com/paytmwallet)
  • Enter the cash-back amount as per the cash-back coupon in the ‘Enter Amount’ section
  • Apply the provided promo-code. Click Apply.
  • Click on ‘Add Money to Wallet

Buy Now Pay Later - Terms & Conditions

  • Buy now pay later option is available for purchases of upto Rs. 15000. So if you buy two products with Price value of Rs. 6000 and Rs. 9000, your billing amount will be of Rs. 15000. at the payment page of CaratLane you can choose to pay this amount using Buy Now Pay Later scheme.
  • Downpayment will be 10% of the amount payable.
  • Processing fee of flat Rs. 149 will be charged by FastBanking for this scheme. Please note CaratLane does not charge any processing or convenience fee for the purpose of facilitating the loan facility from its customers.
  • You also have the option of converting your Buy Now Pay Later scheme into EMI option within the tenure of the scheme. You can contact FastBanking to avail this change.
  • Offer available on jewellery purchases made on online on Caratlane by customers residing in Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Pune, Kolkata, Jaipur and Ahemdabad.
  • This loan facility is being offered by FastBanking to the customer and CaratLane has no role to play in the approval, extension, pricing, modification, pre-closure, closure or any matter incidental thereto pertaining to offering of the facility, which is decided at the sole discretion of FastBanking.
  • The customer shall be assessed by FastBanking on eligibility and other parameters and approved loans shall be disbursed by FastBanking to CaratLane. In case of returns, CaratLane shall refund the Customer upto the extent of installment paid to FastBanking and the balance, directly to FastBanking.
  • The loan facility being offered by FastBanking to the customers is governed by the respective terms and conditions of FastBanking and the customer is advised to approach the FastBanking in case of any complaint, dispute or enquiry about an EMI transaction.
  • CaratLane does not charge the customer any processing or convenience fee for the purpose of facilitating the loan facility for its customers.
  • All disputes in connection with the loan shall be between the Customer and FastBanking. CaratLane shall not be held liable for any dispute arising out of or in connection with such loan facility being offered FastBanking.

Independence Day Cashback Offer

  • The value of cash back shall be 20% of the invoice value of all Diamond and Gemstone jewellery products subject to a maximum of Rs. 10,000/-.
  • Plain Gold Jewellery, Loose Solitaires, Preset Solitaire Jewellery, Gold coins and Gift cards will not be eligible for the Cashback offer
  • The cash back shall be in the form of coupon codes, which shall be shared with the customer within 10 working days of receipt of complete payment
  • The coupon can be redeemed for the next purchase of all Diamond and Gemstone jewellery products on the website –www.caratlane.com and at all CaratLane outlets and shall be valid until 31st December 2016
  • The coupon code is applicable on the total merchandise value including VAT and applicable
  • The coupon code can be combined with the existing discounts on the website. Only one coupon code can be applied in an order. Combining coupon codes is not allowed
  • The coupon code can be used in one transaction within the date of expiry
  • The validity of the coupon shall not be extended and new coupon codes shall not be provided against the unused / expired coupons
  • The value of the coupon utilized shall not be refunded in case of returns, however in case of exchange, such value shall be adjusted
  • The coupon code is not redeemable for cash or credit nor can be exchanged for a Gift Voucher
  • The coupon code shall be valid as long as the original order is valid. In case of cancellation of the original order, the coupon code shall be deactivated. In case an item is cancelled within an order, the coupon code value will also be adjusted accordingly if required
  • In the event the beneficiary /Know Your Customer (KYC) details are found to be incorrect / insufficient, CaratLane.com retains the right to cancel the coupon code issued
  • CaratLane.com shall not be liable and responsible, in any manner whatsoever, if the coupon code is misused, used without permission or for any unauthorized and/or fraudulent purchase/s made using the coupon code
  • By placing an order, the customer accepts all terms and conditions specified on CaratLane.com
  • In case of any query pertaining to use of coupon code, please email us at contactus@caratlane.com or Call Toll Free @ 1800-102-0103
  • Caratlane.com reserves the right to amend the terms & conditions at its discretion without prior
  • All disputes, with respect to the products and services offered in this connection, are subject to Chennai jurisdiction

Cashback Offer (Women’s Day) – 23rd February 2016 to 8th March 2016

  • This offer is valid for a period from 23rd February 2016 to 8th March 2016 (both days inclusive)
  • The value of cash back shall be 20% of the invoice value of Diamond and Gemstone Jewellery, Plain Gold Jewellery and Plain Platinum Jewellery. Cashback value is subject to a maximum of Rs.10,000/-
  • The cash back shall be in the form of coupon codes, which shall be shared with the customer within 10 working days of receipt of complete payment.
  • The coupon can be redeemed for the next purchase, for all the products other than Gold coins and Gift vouchers on the website –www.caratlane.com and at all CaratLane outlets and shall be valid until 30th July 2016
  • The coupon code is applicable on the total merchandise value including VAT and applicable
  • The coupon code can be combined with the existing discounts on the website. Only one coupon code can be applied in an order. Combining coupon codes is not allowed.
  • The coupon code can be used in one transaction within the date of expiry.
  • The validity of the coupon shall not be extended and new coupon codes shall not be provided against the unused / expired coupons.
  • The value of the coupon utilized shall not be refunded in case of returns, however in case of exchange, such value shall be adjusted.
  • The coupon code is not redeemable for cash or credit nor can be exchanged for a Gift Voucher.
  • The coupon code shall be valid as long as the original order is valid. In case of cancellation of the original order, the coupon code shall be deactivated. In case an item is cancelled within an order, the coupon code value will also be adjusted accordingly if required.
  • In the event the beneficiary /Know Your Customer (KYC) details are found to be incorrect / insufficient, CaratLane.com retains the right to cancel the coupon code issued.
  • CaratLane.com shall not be liable and responsible, in any manner whatsoever, if the coupon code is misused, used without permission or for any unauthorized and/or fraudulent purchase/s made using the coupon code.
  • By placing an order, the customer accepts all terms and conditions specified on CaratLane.com.
  • In case of any query pertaining to use of coupon code, please email us at contactus@caratlane.com or Call Toll Free @ 1800-102-0103.
  • Caratlane.com reserves the right to amend the terms & conditions at its discretion without prior
  • All disputes, with respect to the products and services offered in this connection, are subject to Chennai jurisdiction.

BUY2 Offer on Diamond and Gemstone Jewellery

  • This offer is applicable on orders placed between 20th May 2016 and 24th May 2016 (Both days inclusive)
  • Order has to contain a minimum of 2 items of Diamond and Gemstone Jewellery to be eligible for the extra 10% discount on the invoice value.
  • The extra 10% discount is applicable only on Diamond and Gemstone jewellery in the order.
  • Discount can be availed upon using promocode BUY2 on the cart.
  • If the original order is modified and the modified order contains less than 2 Diamond and Gemstone jewellery items, then the extra 10% discount passed in original order will be reversed.
  • In the event the beneficiary /Know Your Customer (KYC) details are found to be incorrect / insufficient, CaratLane.com retains the right to cancel the coupon code issued.
  • By placing an order, the customer accepts all terms and conditions specified on CaratLane.com.
  • In case of any query, please email us at contactus@caratlane.com or Call Toll Free @ 1800-102-0103.
  • Caratlane.com reserves the right to amend the terms & conditions at its discretion without prior
  • All disputes, with respect to the products and services offered in this connection, are subject to Chennai jurisdiction.

Myntra Offer For Akshaya Tritiya

  • This coupon code is valid till 31st July 2016.
  • Avail a 25% discount on a minimum purchase of Rs.1,999/- and above.
  • This offer is valid only once per customer.
  • This offer is not valid on Cash on Delivery orders.
  • This offer is not valid at any of the alliance partner retail outlets/stores.
  • This offer may not be applicable on select styles. Please search for shopping-offer16 on the Application for the list of eligible products.
  • The maximum possible discount on any item cannot exceed 45%.
  • This offer cannot be combined with any other offers on the Company application.
  • Multiple coupons cannot be clubbed in a single order.
  • The balance amount, after the discount has been availed, will have to be paid by the customer at the time of purchase.
  • In no case, whatsoever, can the discount amount be refunded, encashed or partly encashed.
  • Customer will not be eligible for My Privilege Points for the discount availed using the coupon/vouche.
  • Myntra's Return and Exchange Policy offers you the option to return or exchange items purchased on Myntra's application within 30 days of the receipt. In case of return of the purchased item, please refer to the “Return Policy” on our website/ app or write to returns@myntra.com.
  • All orders would be subject to availability at the time of purchase and will be governed by the standard terms and conditions on Company's application.
  • All disputes arising out of or in connection to this scheme are subject to exclusive jurisdiction of the courts in Bangalore only.
  • Disclaimers: Company is not responsible for any typographical error leading to an invalid coupon.

Return policy for Nebula watches

  • Return requests need to be raised by customer with CaratLane within 7 days of delivery (or) receipt of the product
  • Customer has to return all contents of the package – watch, product boxes, guarantee or warrantee card and/or any other brochure or literature or information booklet to CaratLane
  • Product returned would be inspected by authorized personnel at CaratLane warehouse. 100% refund would be initiated in below 2 cases
  • a. Product is found with a manufacturing defect
  • b. Product is in a good saleable, marketable condition and is up to satisfaction
  • If the product has been found to be tampered with resulting in the product not being in a good saleable, marketable condition and is not up to satisfaction, then CaratLane has the right to recover the cost of damages and associated costs from the customer

Shop & Win

  • Winners will be chosen on the basis of likes, shares and comments received by their facebook post. 10 points per share, 5 points per comment (made by others) and 3 points per like
  • 5 winners will get to win a Rs. 10,000 voucher each and the winner with number one score will also get a head to toe look styled by Malaika Arora, style editor, labellife.com along with the voucher
  • Winner of the wardrobe styled by Malaika Arora will need to send her photo or in case of a man, a photograph of a woman that he chooses to gift the look to help@thelabellife.com, along with clothing and shoe size details to get a complete look styled by Malaika Arora Khan
  • Only customers who have made purchases on CaratLane.com between 26th October 2016 and 31st October 2016 are eligible to participate.Entries are valid only upto 31st October 2016
  • Employees of CaratLane and their friends and family are not eligible to participate in the contest
  • The contest is only open to Indian residents
  • Failure to follow all contest steps will lead to disqualification
  • CaratLane reserves the right to vary any of the terms and conditions of the contest and the decision of CaratLane shall be valid and binding on the contestants
  • All personal information collected, in the course of this contest shall be kept confidential. CaratLane shall use such information for communicating various marketing and promotional activities, subject to the contestant’s choice to receive such communications, while entering the contest
  • All dispute based on this contest is subject to arbitration and jurisdiction of all such dispute shall be within the Courts of Chennai, Tamil Nadu
  • All other terms and conditions on the website www.caratlane.com, not in conflict with these terms and conditions, shall prevail
  • This contest is void where prohibited by law
  • The participant's profile as well as the entry must be public. Entries from private profiles can't be viewed and therefore will be considered invalid

Warranty policy for Nebula watches

  • All the products that are sold shall be governed by the policies and as determined or decided by Titan from time to time
  • If the customer claims or raises a claim with respect to any defect in the product, then the customer can approach any Titan authorized repair or care centre and/or the Titan service centre including the World of Titan stores specifically designed to service the products of Titan
  • In the event if the customer desires to get their products repaired then the customer shall produce the sale invoice generated by Caratlane in favour of the customer along with the warranty/guarantee card of the product, as applicable, to the Titan service centre or any other Titan store or repair centre as authorized by Titan to honour the repair requests of the customers

Gold coins promotion Akshaya Tritiya 2016

  • Offer is valid for Gold coin orders placed between 5th May 2016 and 9th May 2016 (both days inclusive).
  • Silver Coin of same weight as Gold Coin would be dispatched along with the order.
  • Silver Coin dispatched will either be one coin or multiple coins depending on the weight of Gold Coin ordered.
  • In the event the beneficiary /Know Your Customer (KYC) details are found to be incorrect / insufficient, CaratLane.com retains the right to cancel the coupon code issued.
  • CaratLane.com shall not be liable and responsible, in any manner whatsoever, if the coupon code is misused, used without permission or for any unauthorized and/or fraudulent purchase/s made using the coupon code.
  • By placing an order, the customer accepts all terms and conditions specified on CaratLane.com.
  • In case of any query pertaining to use of coupon code, please email us at contactus@caratlane.com or Call Toll Free @ 1800-102-0103.
  • Caratlane.com reserves the right to amend the terms & conditions at its discretion without prior.
  • All disputes, with respect to the products and services offered in this connection, are subject to Chennai jurisdiction.

Golden Summer 2016 Cashback offer

  • The value of cash back shall be 20% of the invoice value of all jewellery products (Diamond and Gemstone Jewellery, Plain Gold Jewellery) subject to a maximum of Rs. 10,000/-. Loose Solitaires, Preset Solitaire Jewellery, Gold coins and Gift cards will not be eligible for the Cashback offer.
  • Orders placed at New CaratLane stores in Pune and Noida will not be eligible for this cashback offer.
  • The cash back shall be in the form of coupon codes, which shall be shared with the customer within 10 working days of receipt of complete payment.
  • The coupon can be redeemed for the next purchase, for all the products other than Gold coins and Gift vouchers on the website –www.caratlane.com and at all CaratLane outlets and shall be valid until 31st October 2016
  • The coupon code is applicable on the total merchandise value including VAT and applicable
  • The coupon code can be combined with the existing discounts on the website. Only one coupon code can be applied in an order. Combining coupon codes is not allowed.
  • The coupon code can be used in one transaction within the date of expiry.
  • The validity of the coupon shall not be extended and new coupon codes shall not be provided against the unused / expired coupons.
  • The value of the coupon utilized shall not be refunded in case of returns, however in case of exchange, such value shall be adjusted.
  • The coupon code is not redeemable for cash or credit nor can be exchanged for a Gift Voucher.
  • The coupon code shall be valid as long as the original order is valid. In case of cancellation of the original order, the coupon code shall be deactivated. In case an item is cancelled within an order, the coupon code value will also be adjusted accordingly if required.
  • In the event the beneficiary /Know Your Customer (KYC) details are found to be incorrect / insufficient, CaratLane.com retains the right to cancel the coupon code issued.
  • CaratLane.com shall not be liable and responsible, in any manner whatsoever, if the coupon code is misused, used without permission or for any unauthorized and/or fraudulent purchase/s made using the coupon code.
  • By placing an order, the customer accepts all terms and conditions specified on CaratLane.com.
  • In case of any query pertaining to use of coupon code, please email us at contactus@caratlane.com or Call Toll Free @ 1800-102-0103.
  • Caratlane.com reserves the right to amend the terms & conditions at its discretion without prior
  • All disputes, with respect to the products and services offered in this connection, are subject to Chennai jurisdiction.

CaratLane & PepperTap Promotion

  • The offer-in the form of a coupon code - will be shared directly with the customer on the email ID registered with Peppertap.
  • The offer is applicable only on Diamond and Gemstone Jewellery and on an invoice value of Rs.10,000 or more.
  • This offer can be availed either on www.caratlane.com or in CaratLane stores.
  • This offer is valid till 31st March,2016.
  • The coupon code is applicable on the total merchandise value including VAT and applicable taxes.
  • The coupon code can be combined with the existing discounts on the website. Only one coupon code can be applied in an order. Combining coupon codes is not allowed.
  • The coupon code can be used in one transaction within the date of expiry.
  • The validity of the coupon code shall not be extended and new coupon codes shall not be provided against the unused/expired coupons.
  • The value of the coupon utilized shall not be refunded in case of returns, however in case of exchange, such value shall be adjusted.
  • The coupon code is not redeemable for cash or credit nor can be exchanged for a Gift Voucher.
  • In the event that the Customer Details are found to be incorrect/ insufficient, CaratLane.com retains the right to cancel the coupon code issued.
  • CaratLane.com shall not be liable and responsible, in any manner whatsoever, if the coupon code is misused, used without permission or for any unauthorized and/or fraudulent purchase/s made using the coupon code.
  • By placing an order, the customer accepts all terms and conditions specified on CaratLane.com.
  • In case of any query pertaining to use of coupon code, please email us or call our customer support.
  • CaratLane.com reserves the right to amend the terms & conditions at its discretion without prior notice.
  • All disputes, with respect to the products and services offered in this connection, are subject to Chennai jurisdiction.
  • CaratLane.com reserves the right to amend the terms & conditions at its discretion without prior notice.

Bwitch Contest

  • Valid on Diamond & Gemstone jewellery orders
  • Non applicable on Gold coins, Plain Gold Jewellery, loose Solitaire diamonds and Solitaire mounts
  • The discount offer cannot be combined with any other ongoing offers, discounts or promotions on CaratLane
  • Voucher will be valid from 1st October 2015 till the 15th of November 2015
  • Voucher is not exchangeable or redeemable for cash
  • CaratLane reserves the right to change/modify/add/delete any of the terms and conditions of the offer
  • In case of any query pertaining to use of coupon code, please email us at contactus@caratlane.com or Call @ 1800-102-0103
  • All disputes, with respect to the products and services offered in this connection, are subject to Chennai jurisdiction

#GJF Get the Diwali Look Contest

  • The contestant must be eighteen (18) or older at the time of entry. The following persons are not eligible to enter the contest: a) Persons residing out of India and (b) Employees, associates, directors of CaratLane and their relatives and every person involved in any manner with respect to this contest.
  • How to Participate:
    1. Download our app and try on the perfect pair of earrings for your Diwali look
    2. Take a screenshot and share the look on our facebook wall, on your Instagram Wall or Twitter page with #PerfectDiwaliLook #CaratLane. 
    3. Tag @CaratLane and caption why this is your perfect look for Diwali
  • One lucky winner gets a chance to win the pair of earrings that she chooses.
  • The earring will be delivered to the winner as per the standard delivery period mentioned on the website –www.caratlane.com.
  • Entries valid upto 9th November 2015
  • Winner to be announced on 10th November 2015
  • The Earrings won are not eligible any Refund or Exchange or Life time Exchange.
  • CaratLane reserves the right to vary any of the terms and conditions of the contest and the decision of CaratLane shall be valid and binding on the contestants
  • All personal information collected, in the course of this contest shall be kept confidential. CaratLane shall use such information for communicating various marketing and promotional activities, subject to the contestant’s choice to receive such communications, while entering the contest
  • All dispute based on this contest is subject to arbitration and jurisdiction of all such dispute shall be within the Courts of Chennai, Tamil Nadu
  • All other terms and conditions on the website www.caratlane.com, not in conflict with these terms and conditions, shall prevail
  • This contest is void where prohibited by law.
  • The participant's profile must be public. Entries from private profiles can't be viewed and therefore will be considered invalid.
  • If @CaratLane regrams or shares any participants photo that does not mean that participant is a winner. A participant will only be considered a winner once CaratLane explicitly declares the same.
  • Entries being featured on CaratLane's instagram handle and facebook page are entirely up to the discretion of CaratLane Trading Pvt Ltd.
  • If any entry is found to have abusive and profane language, or an attempt to attack the integrity, personality of any individual or an entity or where there is any attempt to harass any individual or entity or doing/having anything which in our view is demeaning or derogatory, such entry shall stand disqualified from the contest.

Lucky Contestant

  • The contestant must be eighteen (18) or older at the time of entry. The following persons are not eligible to enter the contest: a) Persons residing out of India and (b) Employees, associates, directors of CaratLane and their relatives and every person involved in any manner with respect to this contest
  • To participate in this contest, the contestants shall enter their email ID in the pop up seen on the website
  • CaratLane will conduct a lucky draw and choose one lucky contestant as the winner every month
  • The lucky winner will be announced by 7th evening of the following month
  • The winner will win a product from CaratLane as shown in the Pop Up. CaratLane reserves the right to decide the products to be given out to the winner of the contest
  • The product shall be delivered within 2 weeks from the date of announcement to the winner at the address in India
  • The product shall not be eligible for eligible or return under the 30 days Exchange and Money Back Policy, Life Time Exchange Policy and Buy Back policy of CaratLane
  • CaratLane reserves the right to vary any of the terms and conditions of the contest and the decision of CaratLane shall be valid and binding on the contestants
  • All personal information collected, in the course of this contest shall be kept confidential. CaratLane shall use such information for communicating various marketing and promotional activities, subject to the contestant’s choice to receive such communications, while entering the contest
  • All dispute based on this contest is subject to arbitration and jurisdiction of all such dispute shall be within the Courts of Chennai, Tamil Nadu
  • All other terms and conditions on the website www.caratlane.com, not in conflict with these terms and conditions, shall prevail
  • This contest is void where prohibited by law

Cashback Offer - Nov 30 to Dec 3

  • This offer is valid for a period from 30th November, 2015 to 3rd December, 2015.
  • The value of cash back shall be 20% of the invoice value of all jewellery products, subject to a maximum of Rs. 3,000/-
  • The cash back shall be in the form of coupon codes, which shall be shared with the customer within 7 days of receipt of complete payment.
  • The coupon can be redeemed for the next purchase, for all the products (except Gold coins) on the website –www.caratlane.com and at all CaratLane outlets and shall be valid until 31st March, 2016.
  • The coupon code is applicable on the total merchandise value including VAT and applicable
  • The coupon code can be combined with the existing discounts on the website.
  • The coupon code can be used in one transaction within the date of expiry.
  • The validity of the coupon shall not be extended and new coupon codes shall not be provided against the unused / expired coupons.
  • The value of the coupon utilized shall not be refunded in case of returns, however in case of exchange, such value shall be adjusted.
  • The coupon code is not redeemable for cash or credit nor can be exchanged for a Gift Voucher.
  • The coupon code shall be valid as long as the original order is valid. In case of cancellation of the original order, the coupon code shall be deactivated. In case an item is cancelled within an order, the coupon code value will also be adjusted accordingly if required.
  • In the event the beneficiary /Know Your Customer (KYC) details are found to be incorrect / insufficient, CaratLane.com retains the right to cancel the coupon code issued.
  • CaratLane.com shall not be liable and responsible, in any manner whatsoever, if the coupon code is misused, used without permission or for any unauthorized and/or fraudulent purchase/s made using the coupon code.
  • By placing an order, the customer accepts all terms and conditions specified on CaratLane.com.
  • In case of any query pertaining to use of coupon code, please email us at contactus@caratlane.com or Call @ 1800-102-0103.
  • Caratlane.com reserves the right to amend the terms & conditions at its discretion without prior
  • All disputes, with respect to the products and services offered in this connection, are subject to Chennai jurisdiction.

Cashback offer - Dec 24 to Dec 27

  • This offer is valid for a period from 24th December 2015 to 27th December 2015(both days inclusive)
  • This offer is not applicable on products in the 0% making charge promotion.
  • The value of cash back shall be 20% of the invoice value of all jewellery products (Diamond and Gemstone Jewellery, Plain Gold Jewellery, Preset Solitaire Jewellery), subject to a maximum of Rs. 10,000/-
  • The cash back shall be in the form of coupon codes, which shall be shared with the customer within 7 working days of receipt of complete payment.
  • The coupon can be redeemed for the next purchase, for all the products other than Gold coins and Gift vouchers on the website –www.caratlane.com and at all CaratLane outlets and shall be valid until 31st May 2016
  • The coupon code is applicable on the total merchandise value including VAT and applicable
  • The coupon code can be combined with the existing discounts on the website. Only one coupon code can be applied in an order. Combining coupon codes is not allowed.
  • The coupon code can be used in one transaction within the date of expiry.
  • The validity of the coupon shall not be extended and new coupon codes shall not be provided against the unused / expired coupons.
  • The value of the coupon utilized shall not be refunded in case of returns, however in case of exchange, such value shall be adjusted.
  • The coupon code is not redeemable for cash or credit nor can be exchanged for a Gift Voucher.
  • The coupon code shall be valid as long as the original order is valid. In case of cancellation of the original order, the coupon code shall be deactivated. In case an item is cancelled within an order, the coupon code value will also be adjusted accordingly if required.
  • In the event the beneficiary /Know Your Customer (KYC) details are found to be incorrect / insufficient, CaratLane.com retains the right to cancel the coupon code issued.
  • CaratLane.com shall not be liable and responsible, in any manner whatsoever, if the coupon code is misused, used without permission or for any unauthorized and/or fraudulent purchase/s made using the coupon code.
  • By placing an order, the customer accepts all terms and conditions specified on CaratLane.com.
  • In case of any query pertaining to use of coupon code, please email us at contactus@caratlane.com or Call Toll Free @ 1800-102-0103.
  • Caratlane.com reserves the right to amend the terms & conditions at its discretion without prior
  • All disputes, with respect to the products and services offered in this connection, are subject to Chennai jurisdiction.

Jewellery Box by LabelLife

  • The jewellery box is available as a free gift on purchase of diamond and gemstone jewellery,solitaire jewellery and plain gold jewellery above Rs. 20,000/- (ie, billed value) from CaratLane from 13th November,2015, and shall be valid until stocks lasts.
  • The MRP of the jewellery box is Rs.2,500/-. In case of returns, the customer is liable to return the jewellery box, in good condition or pay CaratLane, an equivalent value upon returning the product, whichever advised by CaratLane at the time of return.
  • The jewellery box can neither be replaced nor can any compensation be permissible for lost, mutilated or defaced jewellery box.
  • The jewellery box is available for both online and store orders.
  • CaratLane reserves the right to vary any of the terms and conditions of the promotion and the decision of CaratLane shall be valid and binding on the customer.
  • Any dispute based on this promotion is subject to arbitration and jurisdiction of any such dispute shall be within the Courts of Chennai, Tamil Nadu.
    • Material – MDF cladded with Leatherite
    • Dimensions – 8.5inches length * 6.2inches width * 3inches height
    • Finish - Leatherite
    • Color – Pearl white
    • Other details : Box has 6 compartments and 8 rings/bangles holding slots. The box closes safely with a clasp.

Mastercard Wedding Campaign

  • Offer is valid only at all Caratlane Exclusive Retail Stores, the website www.caratlane.com and mobile App
  • Offer is valid only on jewellery in the following categories: Solitaire Jewellery, Diamond jewellery & Gemstone Jewellery
  • Offer is valid only on making full payment with a MasterCard World/ Platinum/ Titanium Debit/ Credit card during the period 15-Nov-2015 to 31-Dec-2015 (inclusive of both dates)
  • To avail of the offer on the website, cardholder must complete the tranactions using the promo code for the offer. To avail of the offer at a retail store, cardholder must ask for the offer before billing and may be asked to produce the MasterCard World/ Platinum/ Titanium debit/ credit card.
  • Offer applies on already discounted products also i.e. is applicable on the ongoing price at website or stores.
  • Product warranty will be regulated by the terms and conditions mentioned on the warranty card of the respective products.
  • Offer cannot be clubbed with any other promotion code.
  • In case of any queries regarding the Offer, customer may contact the merchant by calling at 1800-102-0103 or sending an email to contactus@caratlane.com
  • Customer is responsible for the payment of all applicable taxes corresponding to the particular Offer
  • The Offer is non-transferable and cannot be exchanged for cash or any other merchandise or products or discounts, or coupons or special offers.
  • Customers are not bound in any manner to participate in the Offer. Any participation shall be voluntary. Customers can also make transactions at the participating establishments without participating in the MasterCard Cards Offer Program or availing of the Offer.
  • Any claims, complaints or issues regarding service, quality of products etc. need to be made to the respective participating Merchant.MasterCard/Pinpoint or the issuing bank will not be responsible for the same
  • The Offer may be subjected to additional standard terms and conditions imposed by the merchant. Cardholders are solely responsible for checking and complying with the same.
  • These terms and conditions shall be governed by the laws of India and any dispute arising out of or in connection with these terms and conditions shall be subjected to the exclusive jurisdiction of the courts in Channai.

Earrings Promotion

  • This offer is valid for a period from 8th December 2015 to 11th December 2015 (both days inclusive).
  • The offer is valid on all Diamond Earrings, Gemstone Earrings and Preset Solitaire Earrings.
  • The 10% additional discount is applicable on the listed price of the product and not on the MRP of the product.
  • The 10% additional discount can be availed by applying promocode PERFECTPAIR on the shopping cart while checkout
  • The promocode is applicable on the total merchandise value of the Diamond Earrings, Gemstone Earrings and Preset Solitaire Earrings including VAT and applicable taxes
  • Only one code can be applied on a shopping cart. Any previously issued codes cannot be combined with this promocode. If customer chooses so, they can make use of previously issued codes alone.
  • By placing an order, the customer accepts all terms and conditions specified on CaratLane.com.
  • In case of any query pertaining to use of coupon code, please email us at contactus@caratlane.com or Call Toll Free @ 1800-102-0103.
  • Caratlane.com reserves the right to amend the terms & conditions at its discretion without prior notice
  • All disputes, with respect to the products and services offered in this connection, are subject to Chennai jurisdiction.

Fab Cashback Offer

  • The value of cash back shall be 20% of the invoice value of all jewellery products (Diamond and Gemstone Jewellery, Plain Gold Jewellery) subject to a maximum of Rs. 10,000/-. Loose Solitaires, Preset Solitaire Jewellery, Gold coins and Gift cards will not be eligible for the Cashback offer.
  • The cash back shall be in the form of coupon codes, which shall be shared with the customer within 10 working days of receipt of complete payment.
  • The coupon can be redeemed for the next purchase, for all the products other than Gold coins and Gift vouchers on the website –www.caratlane.com and at all CaratLane outlets and shall be valid until 30th November 2016.
  • The coupon code is applicable on the total merchandise value including VAT and applicable.
  • The coupon code can be combined with the existing discounts on the website. Only one coupon code can be applied in an order. Combining coupon codes is not allowed.
  • The coupon code can be used in one transaction within the date of expiry.
  • The validity of the coupon shall not be extended and new coupon codes shall not be provided against the unused / expired coupons.
  • The value of the coupon utilized shall not be refunded in case of returns, however in case of exchange, such value shall be adjusted.
  • The coupon code is not redeemable for cash or credit nor can be exchanged for a Gift Voucher.
  • The coupon code shall be valid as long as the original order is valid. In case of cancellation of the original order, the coupon code shall be deactivated. In case an item is cancelled within an order, the coupon code value will also be adjusted accordingly if required.
  • In the event the beneficiary /Know Your Customer (KYC) details are found to be incorrect / insufficient, CaratLane.com retains the right to cancel the coupon code issued.
  • CaratLane.com shall not be liable and responsible, in any manner whatsoever, if the coupon code is misused, used without permission or for any unauthorized and/or fraudulent purchase/s made using the coupon code.
  • By placing an order, the customer accepts all terms and conditions specified on CaratLane.com.
  • In case of any query pertaining to use of coupon code, please email us at contactus@caratlane.com or Call Toll Free @ 1800-102-0103.
  • Caratlane.com reserves the right to amend the terms & conditions at its discretion without prior.
  • All disputes, with respect to the products and services offered in this connection, are subject to Chennai jurisdiction.

ROCK Fest Offer

  • This offer is applicable on Preset Solitaire Jewellery and Loose Solitaires purchased between 16th June 2016 and 30th June 2016 (Both days inclusive).
  • The Flat 5% discount is on cart value by applying coupon code PERFECT5.
  • The 5% cashback is applicable on the invoice value of the Preset Solitaire Jewellery and Loose Solitaires purchased
  • Cashback is upto a maximum value of Rs.10000.
  • Cashback will be issued as coupon codes to the customers on their email IDs within 10 working days of receipt of complete payment.
  • The Cashback coupon codes can be used to purchase Diamond and Gemstone Jewellery and Gold jewellery at CaratLane website or at any CaratLane store.
  • The Cashback coupon codes will be valid till 30th November 2016.
  • The Cashback coupon code is applicable on the total merchandise value including VAT and applicable
  • The coupon code can be combined with the existing discounts on the website. Only one coupon code can be applied in an order. Combining coupon codes is not allowed..
  • The coupon code can be used in one transaction within the date of expiry.
  • The validity of the coupon shall not be extended and new coupon codes shall not be provided against the unused / expired coupons.
  • The value of the coupon utilized shall not be refunded in case of returns, however in case of exchange, such value shall be adjusted.
  • The coupon code is not redeemable for cash or credit nor can be exchanged for a Gift Voucher.
  • The coupon code shall be valid as long as the original order is valid. In case of cancellation of the original order, the coupon code shall be deactivated. In case an item is cancelled within an order, the coupon code value will also be adjusted accordingly if required.
  • In the event the beneficiary /Know Your Customer (KYC) details are found to be incorrect / insufficient, CaratLane.com retains the right to cancel the coupon code issued.
  • CaratLane.com shall not be liable and responsible, in any manner whatsoever, if the coupon code is misused, used without permission or for any unauthorized and/or fraudulent purchase/s made using the coupon code.
  • By placing an order, the customer accepts all terms and conditions specified on CaratLane.com.
  • In case of any query pertaining to use of coupon code, please email us at contactus@caratlane.com or Call Toll Free @ 1800-102-0103.
  • Caratlane.com reserves the right to amend the terms & conditions at its discretion without prior
  • All disputes, with respect to the products and services offered in this connection, are subject to Chennai jurisdiction.

SBI Offer

  • The offer is applicable only on Diamond and Gemstone Jewellery and on an invoice value of Rs. 1​5,000 or more.
  • The offer is a valid only on current SBI Credit Card (except for SBI Corporate Card) and/or SBI Debit Card.
  • This offer can be availed either on www.caratlane.com or in CaratLane stores.
  • This offer is valid till 31st October 2016.
  • The coupon code is applicable on the total merchandise value including VAT and applicable taxes.
  • The coupon code can be combined with the existing discounts on the website. Only one coupon code can be applied in an order.
  • The value of the coupon utilized shall not be refunded in case of returns, however in case of exchange, such value shall be adjusted.
  • In the event that the Customer Details are found to be incorrect/ insufficient, CaratLane.com retains the right to cancel the coupon code issued.
  • CaratLane.com shall not be liable and responsible, in any manner whatsoever, if the coupon code is misused, used without permission or for any unauthorized and/or fraudulent purchase/s made using the coupon code.
  • In the event that the Customer Details are found to be incorrect/ insufficient, CaratLane.com retains the right to cancel the coupon code issued.
  • CaratLane.com shall not be liable and responsible, in any manner whatsoever, if the coupon code is misused, used without permission or for any unauthorized and/or fraudulent purchase/s made using the coupon code.
  • By placing an order, the customer accepts all terms and conditions specified on CaratLane.com
  • CaratLane.com reserves the right to change the terms and conditions or deactivate the offer at any time without prior notice.

IndusInd Cashback Offer for Diwali

  • Get 10% cashback while you shop at www.caratlane.com and at Caratlane stores on a jewellery purchase of Rs. 1500 & above.
  • The offer is not applicable on gold coins and solitaires.
  • Max cash back up to Rs 1500 Credit Card account during the offer period.
  • Offer valid for transactions done between 21st Oct 2016 (00:00 Hrs IST) and 31st Oct 2016 (23:59 Hrs IST), both dates included.
  • The cash back can be availed for only twice per card.
  • Offer will be valid only for the transactions done through valid IndusInd bank Credit Card only.
  • Transactions done through IndusInd Bank Debit Cards, Net Banking, Corporate and Prepaid cards will not be eligible for cash back.
  • Cash back will be calculated on the net paid amount by the customer for valid Credit cards.
  • In the event sub-orders are cancelled or returned, the corresponding value will be deducted from the paid amount for calculation of Cash back.
  • This offer is being made purely on a “best effort” basis. Card members are not bound in any manner to participate in this offer and any such participation is purely voluntary.
  • IndusInd Bank & Caratlane reserve the absolute right to withdraw and / or alter any of the terms and conditions of the offer at any time without prior notice.
  • Nothing expressed or implied in the program shall in any way waive or amend any of the terms and conditions of the existing Card member agreement with the Card issuer.
  • All other terms and conditions of the Cardholder’s agreement shall continue to apply.
  • By placing an order, the customer accepts all terms and conditions specified on –https://www.caratlane.com/customer-service/terms-conditions.
  • IndusInd Bank does not make any warranties or representation of the quality, merchantability, suitability or availability of the products or services included in this offer.
  • The participation is voluntary and deemed as acceptance of the terms and conditions mentioned herein.
  • All issues / queries / complaints / grievances relating to the Offer/ services/ products, if any, shall be addressed to​ ​- Email: contactus@caratlane.com Helpdesk: 1800-102-0103 (Toll Free).
  • All Cash back amount for Credit Cards will be directly credited to the customer's account by IBL on or before 31st Dec 2016.

Guaranteed Delivery by Dhanteras (Extended as of 26th October)

  • This guarantee is applicable only on prepaid ready to ship jewellery orders above Rs. 5000 placed on or before 6 PM on 26th October 2016
  • This offer is not valid for deliveries to North Eastern states, Bihar and Lakshadweep.
  • In case we fail to meet the delivery timelines, please contact 1800-102-0103 by 30th October 2016 to claim a refund of Rs. 1000 on your order value.

The Label Life Offer

  • Coupon applicable on purchase of Rs 2500 and above
  • Coupon valid from 22 October to 7 November, 2016
  • Coupon applicable for fashion merchandise (clothing, shoes and accessories)
  • Coupon NOT applicable on sale and home products

Guaranteed Delivery by Dhanteras

  • This guarantee is applicable only on prepaid ready to ship jewellery orders above Rs. 5000 placed on or before 25th October 2016.
  • This offer is not valid for deliveries to North Eastern states, Bihar and Lakshadweep.
  • In case we fail to meet the delivery timelines, please contact 1800-102-0103 by 30th October 2016 to claim a refund of Rs. 1000 on your order value.

Nykaa Offer to CaratLane

  • CARATLANE users to get products at exclusive discounts only on Nykaa.com, India's Fastest Growing Online Destination for Beauty and Wellness
  • The offer will be valid till ​30th November​, 2016
  • This Offer is valid only for CARATLANE customers
  • The offer will not be valid during Nykaa Mega Sales
  • Under the offer CARATLANE Users are eligible to get Flat Rs. 200 OFF, on a purchase of 2,00​0​ and above
  • Please note: The offer can be availed by a particular e-mail ID once
  • Offer not valid on personal care brands & pop up store
  • Please note: Customers need to be signed in/logged in to Nykaa.com to avail the discount
  • Url: http://www.nykaa.com/?utm_source=CARATLANE
    &utm_medium=Affiliate&utm_campaign=NykaaCARATLANE
  • Bulk orders placed using this offer will be subject to Terms and Conditions of Nykaa.com
  • For any clarification on the offer, please write to support@nykaa.com or call +9122 9222 20 1010
  • All products are 100% authentic, sourced directly from the brands or authorized distributors

STEPS TO REDEEM:

  • Register/Log in to www.nykaa.com
  • Select the products you wish to buy and add them to your cart
  • To avail the discount, enter ​the coupon code and click Apply Coupon
  • Click Checkout
  • You can make your payment and complete your purchase

CaratLane offer to Nykaa

  • The offer is applicable only on Diamond and Gemstone Jewellery only, for a minimum purchase of Rs.10,000
  • This offer can be availed either on www.caratlane.com or in CaratLane stores
  • This offer is valid till 1st November 2016
  • The coupon code is applicable on the total merchandise value including VAT and applicable taxes
  • The coupon code can be combined with the existing discounts on the website. Only one coupon code can be applied in an order
  • The value of the coupon utilised shall not be refunded in case of returns, however in case of exchange, such value shall be adjusted
  • In the event that the Customer Details are found to be incorrect/ insufficient, CaratLane.com retains the right to cancel the coupon code issued
  • CaratLane shall not be liable and responsible, in any manner whatsoever, if the coupon code is misused, used without permission or for any unauthorised and/or fraudulent purchase/s made using the coupon code
  • By placing an order, the customer accepts all terms and conditions specified on CaratLane.com
  • CaratLane.com reserves the right to change the terms and conditions or deactivate the offer at any time without prior notice

Visa Tie Up

  • This voucher is valid on the purchase of diamond & gemstone jewellery from CaratLane at our stores as well as on www.caratlane.com
  • It is valid on a minimum purchase of Rs. 10,000
  • The voucher is valid till 31st July 2017.
  • It is not valid on plain gold jewellery, gold coins or solitaires.
  • Only one voucher code can be used per invoice.
  • This voucher is to be treated as an entitlement to credit for the face value mentioned.
  • It cannot be exchanged for cash
  • It can neither be replaced nor can any compensation be permissible for lost, mutilated or defaced vouchers.
  • It is not legal tender.
  • Expired voucher cannot be extended for any period of time.
  • CaratLane reserves the right to vary or modify any of the terms & conditions of the voucher at any point of time and any such decision will be final and binding on the customer.
  • Any dispute regarding this voucher is subject to arbitration and the jurisdiction of any such dispute shall be within the Courts of Chennai, Tamil Nadu.
  • All other terms and conditions on the website www.caratlane.com, not in conflict with these terms and conditions, shall prevail.

The Pretty Awesome Cashback Sale

  • The value of cash back shall be 25% of the invoice value of pre-paid jewellery orderssubject to a maximum of Rs. 10,000/-.
  • Loose Solitaires, Gold coins and Gift cards will not be eligible for the Cashback offer
  • The cash back shall be in the form of Gift Vouchers, which shall be shared with thecustomer within 14 days from order delivery.
  • The coupon can be redeemed during the next purchase of any Diamond and Gemstonejewellery and shall be valid until 31st March 2017.
  • The coupon code is applicable on the total merchandise value including VAT andapplicable
  • The coupon code can be combined with the existing discounts on the website. Only onecoupon code can be applied in an order. Combining coupon codes is not allowed
  • The coupon code can be used in one transaction within the date of expiry
  • The validity of the coupon shall not be extended and new coupon codes shall not beprovided against the unused / expired coupons
  • The value of the coupon utilized shall not be refunded in case of returns, however incase of exchange, such value shall be adjusted
  • The coupon code is not redeemable for cash or credit nor can be exchanged for a GiftVoucher
  • The coupon code shall be valid as long as the original order is valid. In case ofcancellation of the original order, the coupon code shall be deactivated. In case an itemis cancelled within an order, the coupon code value will also be adjusted accordingly ifrequired
  • In the event the beneficiary /Know Your Customer (KYC) details are found to beincorrect / insufficient, CaratLane.com retains the right to cancel the coupon code issued
  • CaratLane.com shall not be liable and responsible, in any manner whatsoever, if thecoupon code is misused, used without permission or for any unauthorized and/orfraudulent purchase/s made using the coupon code
  • By placing an order, the customer accepts all terms and conditions specified onCaratLane.com
  • In case of any query pertaining to use of coupon code, please email us atcontactus@caratlane.com or Call Toll Free @ 1800-102- 0103
  • Caratlane.com reserves the right to amend the terms & conditions at its discretionwithout prior
  • All disputes, with respect to the products and services offered in this connection, aresubject to Chennai jurisdiction

Terms & Conditions of use of the website

  1. BY USING THIS WEBSITE YOU REPRESENT AND WARRANT THAT:
    1. You are 18 years of age or older and that your use of the Website and / or Services shall not violate any applicable law or regulation.
    2. All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.
    3. Your membership is solely for your personal and non-commercial use. Any use of this Website or its content other than for personal purposes is prohibited.
    4. Your personal and non-commercial use of this Website shall be subjected to the following restriction (i) you may not modify any content of the Website, including but not limited to, any public display, description, performance, sale, rental, pricing of the product; (ii) you may not decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use this Website in any manner that may be harmful to the operation of this Website or its content
    5. You will not (a) use any product or service available on the Website and / Services for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the Website and / or Services in any way that is unlawful, or harms CaratLane.com or any other person or entity, as determined in the CaratLane.com's sole discretion. In the event you want to advertise your product contact 1800-102-0103.
    6. You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Website and / or Services or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the Website and / or Services
    7. You will not engage in any form of antisocial, disrupting, or destructive acts, including "flaming," "spamming," "flooding," "trolling," "phishing" and "griefing" as those terms are commonly understood and used on the Internet.
    8. You will not delete or modify any content of the Website and / or Services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.
    9. CaratLane.com cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of this Terms of Use, and, as between you and CaratLane.com, you hereby assume all risk of harm or injury resulting from any such lack of compliance.
    10. All information, content and material contained in the Website and / or Services are CaratLane.com' copyrighted property. All trademarks, services marks, trade names, and trade dress are proprietary to CaratLane.com. No information, content or material from the Website and / or Services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the CaratLane.com 's express written permission
    11. You acknowledge that when you access a link that leaves the Website, the site you will enter into is not controlled by CaratLane.com and different terms of use and privacy policy may apply. By accessing links to other sites, you acknowledge that CaratLane.com is not responsible for those sites. CaratLane.com reserves the right to disable links from third-party sites to the Website, although CaratLane.com is under no obligation to do so.
  2. YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
    1. The information, content and materials on this website and / or services are provided on an "as is" and "as available" basis. Caratlane.com and all its affiliates, officers, employees, agents, partners and licensors disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties on merchantability, fitness for a particular purpose and non-infringement.
    2. Caratlane.com makes all reasonable efforts to display the products listed for sale on its web site(s) as accurately as possible. However, caratlane.com cannot guarantee that your monitor's display of any product color, texture or detail will be accurate. Caratlane.com does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. While caratlane.com makes every effort to ensure that the products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, caratlane.com reserves the right to refuse the sale of that item.
    3. Caratlane.com does not warrant that the functions contained in content, information and materials on the website and / or services, including, without limitation any third party sites or services linked to the website and / or services will be uninterrupted, timely or error-free, that the defects will be rectified, or that the website or the servers that make such content, information and materials available are free of viruses or other harmful components.
    4. Any material downloaded or otherwise obtained through the website and / or services are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer system.
    5. You hereby indemnify, defend, and hold caratlane.com, Caratlane.com's distributors, agents, representatives and other authorized users, and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from your use of the website.
    6. You expressly understand that under no circumstances, including, but not limited to, negligence, shall the company be liable to you or any other person or entity for any direct, indirect, incidental, special, or consequential damages, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, resulting from circumstances, including but not limited to: (i) the use or the inability to use the website and / or services; or (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the website and / or services or (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the website and / or services; or (v) any other matter relating to the website and / or services.
    7. Caratlane.com or any of the foregoing entities' respective resellers, distributors, service providers and suppliers be relieved of all its responsibilities, if any, in the event of failure of performance resulting directly or indirectly from an act of force majeure or causes beyond the company's reasonable control including, without limitation, acts of god, war, equipment and technical failures, electrical power failures or fluctuations, strikes, labour disputes, riots, civil disturbances, shortages of labour or materials, natural disasters, orders of domestic or foreign courts or tribunals, non-performance of third parties, or any reasons beyond the reasonable control of the company or any of the foregoing entities' respective resellers, distributors, service providers and suppliers. you further acknowledge and agree that neither the company nor any of the foregoing entities' respective resellers, distributors, service providers and suppliers are responsible or liable for (a) any incompatibility between the website and / or services and any other website, service, software or hardware or (b) any delays or failures you may experience with any transmissions or transactions relating to the website in an accurate or timely manner. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations of may not apply to you.
    8. Each paragraph, clause, sub-clause and provision of this terms of use shall be severable from each other and if for any reason any paragraph, clause, sub-clause or provision is invalid or unenforceable, such invalidity or enforceability shall not prejudice or in any way affect the validity or enforceability of any other paragraph, clause, sub-clause or provision, which shall be read and construed so as to give thereto, the full effect thereof, subject only to any contrary provision of the law to the effect that where this provision of this terms of use or any paragraph, clause, sub-clause or provision hereof would be but for the provisions of this paragraph read and construed as being void or ineffective it shall nevertheless be a valid terms of use, paragraph, clause, sub-clause or provision, as the case may be, to the full extent to which it is not contrary to any provision of the law.
    9. Those who access the website and / or services do so, on their own initiative and are responsible for compliance with all applicable laws including, but not limited to, any applicable local laws. These terms of use is governed by the laws of india. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this letter, shall be subject to the jurisdiction of the courts at Chennai.
    10. All the contents on the website, of any manner, whatsoever, is Copyrighted work is protected under Indian Copyright Act, 1957. The unauthorized reproduction and distribution of our Copyrighted Work via the internet without our express permission constitute copyright infringement under the Copyright Act, 1957. Your act of infringement of our Copyrighted copyright and proprietary right makes you liable for action in law that includes prosecution under the Code of Civil Procedure, 1908 and Code of Criminal Procedure, 1973
    11. In the event of breach of the terms and conditions of this terms of use by the user, the user shall be promptly liable to indemnify Caratlane.com for all the costs, losses and damages caused to Caratlane.com as a result of such a breach. Further in the event of your breach of this terms of use, you agree that Caratlane.com will be irreparably harmed and will not have an adequate remedy in money or damages. Caratlane.com therefore, shall be entitled in such event to obtain an injunction against such a breach from any court of competent jurisdiction immediately upon request. Caratlane.com's right to obtain such relief shall not limit its right to obtain other remedies.
    12. Any failure of caratlane.com to exercise or enforce any right or provision of these terms of use shall not operate as a waiver of such right or provision.

I HAVE READ THE TERMS OF USE AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.

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