Welcome to CaratLane xCLusive!

Here’s our way of saying thank you for shopping with us! You can now earn xCLusive Points every time you shop with CaratLane!

Here’s how you can earn xCLusive Points :

  • Complete Your Profile
  • Place a Prepaid Order Online or in a CaratLane Store

Note : 1 xCLusive Point = ₹ 1
Points earned can be redeemed while placing an order on the App or in a CaratLane Store.

Log In to get started

Access the details of your xCLusive Points from the bottom menu of the App.

More (from the bottom Menu) -> My Account (Top right) -> My Offers

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  • What are xCLusive Points?

    xCLusive Points are a special way of saying thanks for shopping with us! It is an extra benefit that we provide to you every time you shop on the App, Website or in a CaratLane Store. The xCLusive Points, can be redeemed on your future orders.

    Your xCLusive Points will be sent to you in the form of a gift card. Each gift card comes with a PIN number, and has an expiry date. NOTE: xCLusive points cannot be earned/redeemed during purchase of 22kt Jewellery.

  • How to earn xCLusive Points?

    Earn by Completing Your Profile

    You can earn Rs. 250 worth of xCLusive Points by completing your profile. Psst... You'll also get an extra special birthday and anniversary offers!

    To complete your profile, go to your Profile in the "My Account" section and enter your details. Once you verify your mobile number, the xCLusive Points will be credited to your account.


    Note:

    • All fields except anniversary and profession are mandatory.
    • We need to verify your mobile number to credit your xCLusive Points.
    • You can use xCLusive Points instantly.

    Earn on Every Prepaid Order

    Now earn xCLusive Points every time you shop on the App, Website or in the CaratLane store! Use prepaid options like Credit/Debit cards or Netbanking to earn xCLusive Points. The xCLusive Points will be credited to you after 15 days from the date of delivery. NOTE: xCLusive points cannot be earned/redeemed during purchase of 22kt Jewellery.


    Note:

    • You will not receive the xCLusive Points in case the product is returned under ‘15-Day Money Back’.
    • The xCLusive Points earned will be calculated on the basis of the invoice value.
  • How to redeem xCLusive Points?

    You can redeem xCLusive Points only while placing an order on the App or in a CaratLane Store.


    Online Process:

    You can redeem your points while placing an order on the App. During the checkout process you can select ‘xCLusive Points’ as your payment mode. Select the ‘xCLusive Gift Card(s)’ that you wish to redeem, and enter the PIN number from the email that would have been sent to your registered email id/ or the SMS sent to your registered mobile number, and then proceed to place the order.


    Store Process:

    The store team will help you redeem your xCLusive Points while placing the order.

    You will need to have the CaratLane App downloaded on your phone to redeem the points in a CaratLane store.

    xCLusive Points can be redeemed on Studded, Unstudded, Preset Solitaire and Shaya Jewellery only. You can redeem multiple ‘xCLusive Gift Cards’ on your order, if applicable.NOTE: xCLusive points cannot be earned/redeemed during purchase of 22kt Jewellery.


    You can redeem:
    • Up to 20% on Studded Jewellery.
    • Up to 10% on Preset Jewellery.
    • Up to 10% or 500 Points (whichever is higher) on 18kt/14kt Unstudded Jewellery.
    • Up to 20% or 500 Points (whichever is higher) on Shaya Jewellery.

    Note: 1 Point = 1 Rupee.

    P.S: You cannot redeem your Points if you have applied a coupon on the order.

  • What are the terms and conditions for earning and redeeming xCLusive Points?

    • Your xCLusive Points will be given in the form of a gift card.
    • Each gift card will have a separate expiry date and PIN number.

    For Prepaid Orders, you will earn:

    • 3% on Studded Jewellery,
    • 3% or up to 1000 Points on 18kt/14kt Unstudded Jewellery,
    • 3% on Preset Jewellery,
    • 10% on Shaya Jewellery.
    • xCLusive Points can be earned on 18kt/14kt Unstudded, Studded, Preset Solitaire and Shaya Jewellery.
    • xCLusive Points cannot be earned on 22kt Jewellery, Gift Cards, Gold Coins, Mounts and Loose Diamonds.

    You can redeem:

    • Up to 20% on Studded Jewellery.
    • Up to 10% on Preset Jewellery.
    • Up to 10% or 500 Points (whichever is higher) on 18kt/14kt Unstudded Jewellery.
    • Up to 20% or 500 Points (whichever is higher) on Shaya Jewellery.
    • xCLusive Points can be redeemed on 18kt/14kt Unstudded, Studded, Preset Solitaire and Shaya Jewellery only.
    • xCLusive Points cannot be redeemed on 22kt Jewellery Gift Cards, Gold Coins, Mounts and Loose Diamonds.

    • Your xCLusive Points can be used only on eligible orders while making payment.

    • You cannot use your rewards if you've applied a coupon on your order.

    • The conditions for earning and redeeming points can be changed by CaratLane.

  • Do xCLusive Points have a validity period?

    Yes, xCLusive Points are valid for 6 months from the date we credit them to your account.
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