Terms & Conditions:

CaratLane Gift Cards

1. Gift Card(s) can be redeemed across CaratLane channel on Website and CaratLane Mobile Site, CaratLane mobile Apps, at any Stores.
2. Gift Card(s) can be redeemed on the purchase of any jewellery or Shaya products.
3. On the payment page, Click on the tab "Gift Card" and enter your 16 digit Gift Card number and pin for redemption.
4. Multiple Gift Cards can be used to make a payment in a single transaction. Gift Card(s) can be combined with any other payment type on CaratLane.com except on EMI.
5. Gift Card(s) once bought online, shall be considered as sold and cannot be Cancelled, Exchanged or Refunded.
6. Gift card(s) can be purchased only with Indian currency and redeemed only to India delivered orders.
7. Gift card(s) can also be redeemed partially, as many times as a user wishes to, till its balance is consumed or it expires.
8. Gift cards are valid for a period of one year from the date of issuance to the recipient.
9. Gift cards cannot be used to purchase another Gift Card.
10. If lost or misused, the Gift Card(s) cannot be replaced. Gift cards are void if resold, and cannot be exchanged for credit(s) or cash and cannot be re-validated once past the expiry date.
11. In addition to these Terms and Conditions, Caratlane’s Gift Card(s) and their use on our channel are also subject to Caratlane's general Terms of Use & CaratLane’s decision will be final in case of any dispute.


Extension of Privileges

Made-To-Order Jewellery

1. If a customer cancels a made-to-order jewellery order, the advance amount will be refunded to the customer.
2. In case a customer cancels a customised made-to-order jewellery order, there will be a 25% deduction of the order value before the refund is processed to the customer.
3. If a customer does not pick up a made-to-order jewellery order within 60 days from the store, the order will stand cancelled, and the advance amount will be refunded to the customer in the form of a gift card.
4. In case a customer does not pick up a customised made-to-order jewellery order within 60 days from the store, the order will be cancelled and 25% of the order value will be deducted and the balance amount will be refunded to the customer in the form of a gift card.

Lifetime Benefit Card (Eternity Card)

Flat 20% off on Diamond & Gemstone jewellery.

- This offer cannot be clubbed with any other offer.
- We do not accept this offer on preset designs.
- xCLusive points cannot be redeemed along with this offer.
- The discount is calculated on the MRP value, not on strike-through value.
- The use of this card is governed by the terms and conditions in force, prescribed from time to time.
- Please carry this printout with you to identify yourself to the CaratLane staff.
- This is not a credit card or prepaid card and is non-transferable.
- Offer is valid only for purchases in the name of the cardholder.

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