Terms & Conditions:

CaratLane Gift Cards

A maximum of 5 gift cards can be clubbed by the customer while transacting at CaratLane. Gift Cards are not valid on Gold coins and Gold chains.
CaratLane reserves the right to alter the conditions at its discretion.

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Extension of Privileges

- Due to the lockdown from 1st April 2021 onwards, we are extending the validity of certain privileges.
- If a customer has xCLusive Points that were expiring from 1st April 2021 onwards, we’re extending the validity of your points for 2 months from the date the lockdown will be lifted in their city. (The extension of xCLusive Points is valid only for points that are earned after placing an order. It is not applicable on any promotional offers).
- If a customer has a PoP! balance that was due for redemption from 1st April 2021 onwards, we’re extending the redemption period for 2 months from the date the lockdown will be lifted in their city.
- 15 Day Exchange and Money Back: If you have placed an order on or after 16th March 2021, we are extending the 15 day Exchange and Money back validity for 15 days from the date the lockdown will be lifted in your city.
- The extension period of the 2 months begins from the time the CaratLane stores start opening up in that particular city, even if only select stores are open. The customer may visit ANY of our CaratLane stores or contact us online to avail the extension of any of the mentioned privileges.

Made-To-Order Jewellery

1. If a customer cancels a made-to-order jewellery order, the advance amount will be refunded to the customer.
2. In case a customer cancels a customised made-to-order jewellery order, there will be a 25% deduction of the order value before the refund is processed to the customer.
3. If a customer does not pick up a made-to-order jewellery order within 60 days from the store, the order will stand cancelled, and the advance amount will be refunded to the customer in the form of a gift card.
4. In case a customer does not pick up a customised made-to-order jewellery order within 60 days from the store, the order will be cancelled and 25% of the order value will be deducted and the balance amount will be refunded to the customer in the form of a gift card.

HDFC Offer Details

5% Discount on HDFC Bank Cards.

Minimum order value is ₹15,000.
Maximum discount for credit card is ₹1,500.
Maximum discount for debit card is ₹750.
Valid once per card per channel during the offer period.
Not valid on Gold Coins.
CaratLane - A Tanishq Partnership
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