Terms & Conditions:

CaratLane Gift Cards

1. Gift Card(s) can be redeemed across CaratLane channel on Website and CaratLane Mobile Site, CaratLane mobile Apps, at any Stores.
2. Gift Card(s) can be redeemed on the purchase of any jewellery or Shaya products.
3. On the payment page, Click on the tab "Gift Card" and enter your 16 digit Gift Card number and pin for redemption.
4. Multiple Gift Cards can be used to make a payment in a single transaction. Gift Card(s) can be combined with any other payment type on CaratLane.com except on EMI.
5. Gift Card(s) once bought online, shall be considered as sold and cannot be Cancelled, Exchanged or Refunded.
6. Gift card(s) can be purchased only with Indian currency and redeemed only to India delivered orders.
7. Gift card(s) can also be redeemed partially, as many times as a user wishes to, till its balance is consumed or it expires.
8. Gift cards are valid for a period of one year from the date of issuance to the recipient.
9. Gift cards cannot be used to purchase another Gift Card.
10. If lost or misused, the Gift Card(s) cannot be replaced. Gift cards are void if resold, and cannot be exchanged for credit(s) or cash and cannot be re-validated once past the expiry date.
11. In addition to these Terms and Conditions, Caratlane’s Gift Card(s) and their use on our channel are also subject to Caratlane's general Terms of Use & CaratLane’s decision will be final in case of any dispute.

Order

Extension of Privileges

- Due to the lockdown from 1st April 2021 onwards, we are extending the validity of certain privileges.
- If a customer has xCLusive Points that were expiring from 1st April 2021 onwards, we’re extending the validity of your points for 2 months from the date the lockdown will be lifted in their city. (The extension of xCLusive Points is valid only for points that are earned after placing an order. It is not applicable on any promotional offers).
- If a customer has a PoP! balance that was due for redemption from 1st April 2021 onwards, we’re extending the redemption period for 2 months from the date the lockdown will be lifted in their city.
- 15 Day Exchange and Money Back: If you have placed an order on or after 16th March 2021, we are extending the 15 day Exchange and Money back validity for 15 days from the date the lockdown will be lifted in your city.
- The extension period of the 2 months begins from the time the CaratLane stores start opening up in that particular city, even if only select stores are open. The customer may visit ANY of our CaratLane stores or contact us online to avail the extension of any of the mentioned privileges.

Made-To-Order Jewellery

1. If a customer cancels a made-to-order jewellery order, the advance amount will be refunded to the customer.
2. In case a customer cancels a customised made-to-order jewellery order, there will be a 25% deduction of the order value before the refund is processed to the customer.
3. If a customer does not pick up a made-to-order jewellery order within 60 days from the store, the order will stand cancelled, and the advance amount will be refunded to the customer in the form of a gift card.
4. In case a customer does not pick up a customised made-to-order jewellery order within 60 days from the store, the order will be cancelled and 25% of the order value will be deducted and the balance amount will be refunded to the customer in the form of a gift card.

SBI Offer

5% Instant Discount on SBI Bank Credit Cards

1. The minimum transaction value is Rs 15,000
2. Maximum instant discount that can be availed during the validity of the Program is Rs 1500 per SBI Credit card, per channel.
3. The offer is valid once on the purchase of jewellery online on the website/app, and once at a CaratLane store.
4. Offer is valid from 22nd Oct to 5th Nov 2021

Detailed Terms and Conditions:
- The offer is applicable on all purchases except gold coins.
- The offer is not valid on SBI Debit Cards.
- Available / Ongoing offers can be clubbed with this offer. The final swipe/bill amount post the redemption of promo code/ xCLusive points should be Rs 15,000 to be eligible for the offer.
- All government levies like GST, Sales Tax, TDS, any Local Tax, Octroi etc, shall be payable by the Cardholder as applicable during the offer period.
- The customer can connect with the SBI Bank’s helpdesk to establish clarity regarding the eligibility of their card for the offer.
- This offer is applicable on SBI Credit Cards and not applicable on SBI Corporate Cards. All SBI/Tata Credit Cardholders excluding SBI/Tata Corporate Credit Card with no payment outstanding of more than 30 days are covered under this Program.
- Any query regarding the program will be entertained only till 05th Dec 2021. Post such date, SBICPSL & CaratLane will not entertain any correspondence or communication in any manner whatsoever regarding this Program from any persons.
- The relationship between SBI Bank and the cardholder is confidential in nature and their relationship dynamics are not visible to CaratLane.
- CaratLane reserves the right to cancel this program or alter it, without any prior notice.

Lifetime Benefit Card (Eternity Card)

Flat 20% off on Diamond & Gemstone jewellery.

- This offer cannot be clubbed with any other offer.
- xCLusive points cannot be redeemed along with this offer.
- The discount is calculated on the MRP value, not on strike-through value.
- The use of this card is governed by the terms and conditions in force, prescribed from time to time.
- Please carry this printout with you to identify yourself to the CaratLane staff. - This is not a credit card or prepaid card and is non-transferable. - Offer is valid only for purchases in the name of the cardholder.

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