CaratLane Postcards
CARATLANE
Endless Love
Preserved For Eternity
Within Every Ring!
Available only on the CaratLane App
Make Your Gifts Extraordinary
Record personalised video message on rings for your loved ones. Watch their happiness unfold as they scan the ring
Say it with
Postcards
Send a video message with your gift & express your heartfelt emotions to your loved ones!
For the Gifter
Become the gifting expert
Note: The video message will be delivered after the order is received.
For the Receiver
Unwrap your special surprise
1
Log into the App
Open or install the CaratLane App to scan your gift!
2
Scan your Ring
Wear & scan your ring for your loved ones’ message.
3
Watch Again Anytime
Re-experience the joy by just scanning your ring every time!
Postcards
from across the country!
Postcards
Heartfelt moments of our customers
Frequently asked questions
How do I add a video message from the CaratLane App?
Personalise your CaratLane ring orders with a video message (Postcard) through the CaratLane App. Simply go to 'My Orders' in the 'My Account' section and select ‘Add a video’ to add a video rings message and create message videos.
If I miss adding a video and text message while placing the order on the APP, how can I add it later?
In case you missed adding a ring video while placing an order, no issues. You can personalise your CaratLane ring orders with a video message through the CaratLane App. Simply go to 'My Orders' in the 'My Account' section and choose “Add a video”.
To add text messages to your order, reach out to our support team at cs@caratlane.com. Please keep in mind, text additions are only possible before the shipping cut-off time.Can these memorable rings be personalised?
Yes, CaratLane offers personalising options for these memorable Rings. Personalise your CaratLane rings buying experience through Postcards - video messages for your ring purchases.
How can I add a video message to an order, purchased 5 months ago?
You can easily personalise your CaratLane rings orders with a video rings message (Postcard) through the CaratLane App. Simply go to 'My Orders' in the 'My Account' section and select ‘Add a video.’
Can I also add a video message to the order that I placed at the store?
Yes, you can add a video message (Postcard) to your ring order placed at the store. Download the CaratLane app, register/ login with the same profile email, find your order under the ‘My Orders’ section, select “Add a video” option to upload or record a 30 second video rings message, and schedule to send it to your loved one.
Can I add a video message to an order I placed for myself?
Yes, of course. We encourage you to celebrate your achievements and milestones! You can add a video for yourself as a moment to remember forever and schedule it for yourself.
When will the message be delivered to the recipient?
If you have added the video while placing the order online via the CaratLane app, the video message will be delivered along with the ring order delivery.
If you have added a ring video after placing the ring order (both at store or online), your message will reach the recipient at the scheduled time.How will the recipient receive the video message?
The recipient will receive the Postcard via a WhatsApp message with a little sneak peek of the video and an SMS. The ring with video message will also inform the recipient to download the CaratLane app to scan the gifted ring and watch the embedded video message.
Is it possible to add more than just one video message for my entire order?
Currently, you can add only one video to a ring order.
Can I edit the recipient’s phone number once I schedule a video message?
No, once scheduled, you cannot edit the recipient’s phone number. However, if you would like to change the phone number, please reach out to our support team.
a) How can I delete the video message I added to my order?
To delete ring with video message, please reach out to our support team or write to us at cs@caratlane.comHow can I delete the video message I added to my order?
To delete ring with video message, please reach out to our support team or write to us at cs@caratlane.com
How can I replace the video message added to my order?
Please reach out to our support team at cs@caratlane.com and we will help you with your request.
I received a link to Postcard sent by my loved one, but I am not able to view it on my App?
Ensure you are logged in from the same registered number as the one on which you received the Postcard WhatsApp message.
Use the CaratLane App's Postcards widget on the homepage to scan your ring and play your special video message.Where can I view the video message that I sent to someone?
You can view all your sent and received Postcards in the ‘My Accounts’ section of the CaratLane App.
Can I schedule the delivery of the video message at a specific time to make the surprise more special?
Yes, you can. After uploading/ recording your video message, you can schedule the message as per your choice.
If I exchange or cancel my order, what happens to the video message?
Our brand’s promise is to preserve your emotion/memories forever. So both the sender and recipient will still be able to access the emotion through their My Accounts, under My Orders.
If I’m purchasing from my husband’s account and he is out of town, how can I upload or record a video?
To add a Postcard, you must have access to the account linked to the purchase or App. Please reach out to our support team at cs@caratlane.com for us to help you further.
Can I share the video message I uploaded with others?
No, the video cannot be shared with any other third party. Only the sender and receiver have access to the video via the CaratLane App only.
Can I download the ring with video messages from the App to share?
In order to protect your privacy, the video cannot be downloaded from the App.
How can I find perfect gifts that last forever?
Explore CaratLane's collection of gifts that last forever, featuring timeless pieces that are sure to make any occasion unforgettable.