We stand with all of you.

In the wake of the COVID-19 outbreak, we would like to remain as connected and transparent as possible. We continue to follow all Government directives and safety regulations with all our physical stores closed temporarily. Meanwhile, we have extended our support to the local and global communities through our parent company, Tata Group.

Tata Group commits ₹1,500 crore in the fight against Covid-19.

Apart from ₹500 crore pledged by Tata Trusts earlier in the day, Tata Sons announced an additional ₹1,000 crore support Tata Sons Chairman N. Chandrasekaran said the group is also bringing in necessary ventilators and are gearing up to also manufacture the same soon in India. Read More

In addition to this, the Tata Group is set to help the people of Kerala amid the Coronavirus crisis by setting up a speciality hospital in Kasaragod. Read more

Tata Group Provides Accommodation to Doctors Engaged in COVID-19 Fight in its Hotels.

The company has opened its hotels to the medical staff. This development was confirmed by Lok Sabha MP Supriya Sule. Read more

Our factory staff are working with Microgo to build sanitisation booths at airports and key locations.

Our Service extensions

Through these rough times, we want to make sure that you have one less thing to worry about. We’ve got your back.

All your privileges and offers will be extended for 30 days once the lockdown is lifted. This includes:

15 Day Return/ Exchange

If you shopped with us in the lockdown period during March-April 2020, we are extending the timelines for your 15 day exchange or return.

1 Year Warranty

We’re extending the time period for your warranty, if it was expiring during this period.

xCLusive Points

If your xCLusive Points were expiring in this period, don’t you worry - we’re extending their eligibility. Our customer experience team will reach out to you for the same.

Birthday/Anniversary codes

If you were celebrating a birthday or anniversary in this period, we’re extending your codes. We all need a little joy to always look forward to, don’t we? :)

We are at your service 24/7. Reach out to us on contactus@caratlane.com for any further queries.

Stay safe. Stay happy.

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